Jesus Ramirez
Dallas
Summary
Dynamic and results-oriented professional with extensive experience as a Customer Service Representative and Assistant Manager at Edible Arrangements. Excelled in conflict resolution and critical thinking, enhancing customer satisfaction and loyalty. Proficient in Microsoft Excel and bilingual in English and Spanish, I significantly contributed to operational efficiency and team development.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Edible Arrangements
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Belles Plant Cuisine
- responsible for providing support and information to customers regarding products or services by answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills,often interacting with customers via phone, and email.
- Taking customer orders, verifying details, and processing payments.
- Ability to clearly and concisely explain information, actively listen to customers, and maintain a professional demeanor.
- Familiarity with computer systems, CRM software, and relevant customer service tools.
Assistant Manager
Edible Arrangements
04.2021 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
Customer Service Representative
Bread Winners Corp
01.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Social Work
Eastfield College
Mesquite, TX10.2026
High School Diploma -
John Leslie Patton High School
Dallas Tx08.2017
Skills
- Customer service
- Bilingual (English and Spanish)
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Scheduling
- Paperwork processing
- Appointment scheduling
- Order processing
Certification
- Food handlers license
- Manager food handlers license
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Edible Arrangements
04.2021 - 02.2025
Customer Service Representative
Bread Winners Corp
01.2018 - 03.2020
- Food handlers license
- Manager food handlers license
Customer Service Representative
Edible Arrangements
Customer Service Representative
Belles Plant Cuisine
Social Work
Eastfield College
High School Diploma -
John Leslie Patton High School
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