Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesus Rapalo-Flores

Islip

Summary

Detail-oriented IT Technician with expertise in network administration, hardware installation, and troubleshooting. Proven ability to analyze network performance and optimize system reliability.

Overview

6
6
years of professional experience

Work History

Software Technician

A+ Technology and Security Solutions
Bay Shore
01.2025 - Current
  • Provided onsite troubleshooting and support for servers and physical access control systems including Gallagher, Mercury, and Isonas.
  • Applied security and access control tools including DNA Fusion, Milestone, and Verkada for troubleshooting.
  • Analyzed network traffic patterns to maintain peak system performance and adhere to security standards.
  • Configured VLANs for networks and switches through PuTTY to enhance organizational efficiency.
  • Performed preventive maintenance on clients' systems to optimize disk performance and ensure drive reliability.

IT Technician

Reptile Deli Inc.
Bohemia
08.2020 - 07.2021
  • Performed network maintenance on routers and wireless antennas throughout buildings.
  • Managed network devices through switches with dedicated VLANs for specific departments.
  • Installed and repaired desktop stations across multiple departments.
  • Processed customer orders and refunds while handling incoming phone inquiries.

Education

Bachelor of Science - Computer Security

SUNY, Farmingdale
Farmingdale, NY
05-2024

High School Diploma -

Central Islip Senior High School
Central Islip, NY
06-2020

Skills

  • Network administration
  • Hardware installation

Timeline

Software Technician

A+ Technology and Security Solutions
01.2025 - Current

IT Technician

Reptile Deli Inc.
08.2020 - 07.2021

Bachelor of Science - Computer Security

SUNY, Farmingdale

High School Diploma -

Central Islip Senior High School
Jesus Rapalo-Flores