Jesus Reyes
Lake Bluff,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Maintenance Supervisor
Forest Pointe Apartments
Lake Bluff, Illinois
09.2016 - Current
- Provided technical support to operations staff as needed to resolve complex problems with equipment or processes.
- Analyzed current procedures used by technicians during repairs and installations, making recommendations for improvements where applicable.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Communicated with distributors to acquire necessary equipment for projects.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored employee work levels and optimized performance with strategic approaches.
- Reported project progress, site problems and labor status to supervisors.
- Created detailed reports on machine downtime, root cause analysis, cost savings initiatives, and other relevant metrics related to production efficiency.
- Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
- Supervised technicians on repair and installation of machines or systems according to manufacturer's specifications.
- Ensured that safety regulations were followed by employees while performing maintenance tasks.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Worked closely with vendors and suppliers to purchase spare parts at competitive prices.
- Ordered replacement parts as required to keep machines running efficiently.
- Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
- Scheduled repair and maintenance of machines, tools and equipment to support continuous production operations.
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Collaborated with vendors for specialized repairs and services as needed.
- Responded to tenant requests and concerns regarding maintenance issues promptly.
- Managed inventory of tools, supplies, and equipment for maintenance tasks.
- Trained new staff in safety protocols and maintenance procedures thoroughly.
- Coordinated emergency repairs as needed in order to minimize disruption in production schedules.
- Assisted in training new hires on proper operation and maintenance techniques for various types of machinery.
Education
GED -
Benito Juarez
Mexico08-1989
Skills
- Equipment maintenance
- Technical troubleshooting
- Boiler operations
- Lockout and tagout procedures
- HVAC systems
- Emergency response
- Plumbing repairs
- Electrical troubleshooting
- Staff management
- Heavy lifting
- Inspect completed work
- Work order processing
- Work order management
- Grounds maintenance
- Vendor relationship management
- Pool maintenance
- Vehicle maintenance
- Troubleshooting
- Employee performance assessment
- Pest control
- Work assignment delegation
- Self motivation
- Multitasking
Timeline
Maintenance Supervisor
Forest Pointe Apartments
09.2016 - Current
GED -
Benito Juarez