Jesus Robaina
Miami,FL
Summary
Dynamic retail leader with proven success at GNC, enhancing customer satisfaction and driving sales growth through strategic merchandising and effective team management. Skilled in inventory control and problem-solving, I foster a collaborative environment that empowers staff, resulting in improved performance and operational efficiency.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Diligent Assistant Store Manager with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
29
29
years of professional experience
Work History
Assistant Store Manager
Goodwill Industries of South Florida
Miami, FL
03.2013 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Developed and implemented merchandising strategies to enhance product visibility and sales.
- Analyzed sales reports to identify trends, informing strategic decision-making for promotions.
- Maintained high standards of customer service, resolving issues promptly to enhance satisfaction.
- Led staff meetings to communicate goals, performance expectations, and operational updates.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Manager
General Nutrition Center, GNC
Miami, FL
08.1997 - 04.2008
- Led team in achieving sales targets through effective training and performance management.
- Streamlined inventory management processes, enhancing product availability and reducing stock discrepancies.
- Implemented customer engagement strategies that improved overall satisfaction and retention rates.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Conducted regular performance evaluations, providing feedback to foster professional growth among team members.
- Managed store operations ensuring compliance with company policies and safety standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Education
Associate of Science - Physical Therapy
Miami Dade College
Miami, FL06-2013
Skills
- Problem-solving
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems operations
- Employee scheduling
- Hiring and training
- Pricing and markdowns
- Goals and performance
- Loss prevention
- Sales techniques
- Inventory counting
- Microsoft Office Suite
- Incident reports
- Assignment delegation
- Database management
- Performance evaluations
- Human resource policies
- New hire training
- Attention to detail
- Display setup
- Upselling and cross selling
- Work Planning and Prioritization
- Mentoring and coaching
- Relationship building and management
- Sales growth
- Issue resolution
- Transaction processing
- Order management
- Records management
- Business development and planning
- Operations oversight
- Marketing and promotions
- Workforce management
Timeline
Assistant Store Manager
Goodwill Industries of South Florida
03.2013 - Current
Store Manager
General Nutrition Center, GNC
08.1997 - 04.2008
Associate of Science - Physical Therapy
Miami Dade College