JESUS ROBLEDO
El Paso,TX
Summary
Diligent Operations Supervisor with solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements.
Overview
8
8
years of professional experience
1
1
Language
Work History
Operations Supervisor
Teleperformance USA
07.2020 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Established quality control measures that significantly minimized errors.
- Established and executed operating procedures to maintain service consistency across all shifts.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Responsible for direct supervision of 15 to 20 company employees.
Census Agent
Maximus Call Center
03.2020 - 06.2020
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Navigated challenging situations, such as language barriers or unfriendly respondents, using patience and professionalism in order to obtain accurate information.
Cook
Whatabuger
02.2020 - 02.2020
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
Linen Aide
The Hospitals Of Providence Memorial Campus
09.2019 - 12.2019
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Adhered to infection control guidelines when handling soiled linens, protecting both staff and patients from potential risks associated with contaminated materials.
- Conducted routine inspections of linens for damage, ensuring quality control and swift replacement as needed.
- Organized storage areas for clean linens, enabling easy access and accurate tracking of available supplies.
- Safeguarded facility resources by monitoring usage patterns and adjusting stock levels accordingly to prevent overstocking or shortages.
- Assisted in inventory management, ensuring adequate stock levels of linens at all times.
Freight Payables Specialist
Interstate Capital
04.2017 - 07.2019
- Maintained compliance with regulatory requirements by ensuring proper documentation and adherence to guidelines for freight payables transactions.
- Reduced invoice discrepancies by implementing efficient freight payables processes and maintaining accurate records.
- Streamlined workflow for faster processing of freight invoices, resulting in timely payments to carriers.
- Effectively managed high volume of incoming invoices, prioritizing tasks to ensure deadlines were met consistently.
- Generated invoices upon receipt of billing information and tracked collection progress.
Education
Associate of Arts - Criminal Justice
El Paso Community College
El Paso, TX 05.2001 -
Skills
Operations management
Timeline
Operations Supervisor
Teleperformance USA
07.2020 - Current
Census Agent
Maximus Call Center
03.2020 - 06.2020
Cook
Whatabuger
02.2020 - 02.2020
Linen Aide
The Hospitals Of Providence Memorial Campus
09.2019 - 12.2019
Freight Payables Specialist
Interstate Capital
04.2017 - 07.2019
Associate of Arts - Criminal Justice
El Paso Community College
05.2001 -
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