Jesus Robles Holguin
Cottonwood,AZ
Summary
Bilingual customer service professional with a proven track record at Pink Jeep® Tours and Amara resort & Spa, excelling in understanding customer needs and delivering exceptional experiences. Skilled in cash register operations and maintaining confidentiality, I foster positive interactions and resolve concerns effectively, contributing to high client satisfaction and team success.
Overview
6
6
years of professional experience
Work History
Front Desk Agent / Valet /Hotel Night Auditor
Amara Resort & Spa
06.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Provided punctual, polite valet services to uphold professional standards.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Customer Service Representative / Operations Agent
Pink Jeep® Tours
02.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Retail Sales Associate
Crazy Tony’s
09.2021 - 02.2022
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases and locate items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Closed store independently and prepared nightly bank drop for manager.
Restaurant Owner/Operator
Bochas Cafe
06.2019 - 09.2021
- Recruited, hired and trained talented staff to fill vacancies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Helped throughout the restaurant with food prep, bussing, and being a waiter
Education
Mingus Union High School
Cottonwood, AZ05.2018
Skills
- Interpretation and Translation Services
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Cash Register Operations
- Patient and Empathetic
- Relationship building
- Computer proficiency
- Staff training
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent / Valet /Hotel Night Auditor
Amara Resort & Spa
06.2023 - Current
Customer Service Representative / Operations Agent
Pink Jeep® Tours
02.2022 - Current
Retail Sales Associate
Crazy Tony’s
09.2021 - 02.2022
Restaurant Owner/Operator
Bochas Cafe
06.2019 - 09.2021
Mingus Union High School
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