Jesus Romero
El Paso
Summary
Dynamic sales and customer support professional with a proven track record in upselling, selling, and client retention while fostering strong customer relationships. Expertise in delivering exceptional service that drives customer satisfaction and loyalty. Eager to contribute to a forward-thinking company that values growth and innovation. Authorized to work in the US for any employer, ready to leverage skills to achieve organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative
Boundless, Inc.
03.2024 - Current
- Developed and maintained strong relationships with key clients, resulting in a XX% increase in repeat business
- Conducted product demonstrations and presentations to potential clients, leading to an average closing rate of XX%
- Negotiated contracts and pricing agreements with customers, resulting in increased profitability
- Utilized CRM software to track leads, manage accounts, and analyze sales data for strategic decision-making
- Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
- Created persuasive sales proposals that effectively communicated value propositions and addressed client pain points
- Built rapport with customers through active listening and understanding their unique needs
- Participated in regular training sessions to enhance product knowledge and improve selling techniques
- Responded promptly to inquiries from potential customers via phone calls or emails
- Attended weekly sales meetings to discuss progress, share best practices, and receive feedback
- Provided ongoing support to customers post-sale, ensuring their satisfaction and addressing any concerns or issues
- Identified customer pain points and proposed tailored solutions that addressed their specific challenges
- Built strong relationships with key decision-makers within target accounts through regular communication and follow-up
Inbound Sales Agent
Spectrum (Charter Communication LLC)
04.2021 - 01.2024
- Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries and other tools and functions as they relate to the inbound sales function.
- Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.
- Promote and communicate current marketing campaigns and promotions.
- Work with other departments, as necessary, to resolve customer issues.
- Ability to apply appropriate sales techniques and demonstrate sustained achievement of states sales goals.
- Ability to use personal computers and appropriate software applications to include billing systems.
- Demonstrate working knowledge of cable communications, products, and services to include mobile (cellphone), video (TV), Data (internet), and voice (telephone).
E-Commerce Associate
Walmart Supercenter
11.2015 - 12.2020
- Ecommerce associate. Customer service
- Manage Associates
- Have everything set in a specific amount of time.
- Due orders (dates,time)
- Ensure everything is up to standards and company policy.
- Set goals and accomplishments for associates.
Education
Associate - Business
Southwest University
El Paso, TX08.2020
High School Diploma - undefined
Austin High School
01.2012
Skills
- Spanish
- Digital Marketing
- Customer service
- Customer service Bilingual Organized Leader Punctual Fast Learner
- English
- Email Marketing
- Order entry
- Customer support
- Microsoft Outlook
- E-Commerce
- Sales
- Bilingual
- Upselling
- Communication skills
- Customer relationship building
- Product and service knowledge
Certification
- Driver's License
- January 2025 to December 2032
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Representative
Boundless, Inc.
03.2024 - Current
Inbound Sales Agent
Spectrum (Charter Communication LLC)
04.2021 - 01.2024
E-Commerce Associate
Walmart Supercenter
11.2015 - 12.2020
High School Diploma - undefined
Austin High School
Associate - Business
Southwest University