Jesus Rosas Rosas
Santa Rosa
Summary
Customer service professional with expertise in complaint resolution and transaction processing. Proven ability to maintain high customer satisfaction through effective communication and meticulous attention to detail. Demonstrated track record of ensuring financial accuracy in all transactions.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Recology Sonoma Marin
Santa Rosa
06.2024 - Current
- Resolved customer complaints through active listening and effective problem-solving techniques.
- Processed service requests while maintaining accurate customer records in database systems.
- Answered inquiries regarding waste management services and policies, ensuring clarity and precision.
- Handled billing inquiries, providing comprehensive explanations of charges to customers.
- Monitored service issues, reporting them to management for timely resolution and follow-up.
Casino Cage Cashier
Graton Resort Casino
Rohnert Park
02.2024 - 06.2024
- Processed cash transactions for guests with accuracy and efficiency.
- Ensured compliance with gaming regulations and internal policies consistently.
- Balanced cash drawer at end of each shift to maintain financial integrity.
- Operated casino software for tracking transactions and managing inventory.
- Managed timely payment of jackpots and winnings to enhance customer satisfaction.
Associate Banker
Chase Bank
Santa Rosa
10.2021 - 09.2023
- Facilitated client account inquiries and transaction processing for enhanced service delivery.
- Educated customers on banking products and services to promote informed decision-making.
- Coordinated daily operations to maintain efficient banking services.
- Maintained accurate records of client interactions and transactions in systems.
Sales Representative
Cricket Wireless
Santa Rosa
02.2018 - 10.2021
- Engaged customers to identify needs and recommend tailored wireless solutions.
- Processed sales transactions with accuracy and efficiency using point-of-sale systems.
- Maintained comprehensive knowledge of wireless products and services.
- Assisted in inventory management, ensuring optimal product availability.
- Responded to inquiries from prospective customers regarding product features.
- Collaborated with team members to achieve sales targets and enhance service quality.
Education
GED -
Elsie Allen High School
Santa Rosa, California, CA06-2016
Associate of Science - Agriculture Vet Science
Santa Rosa Junior College
Santa Rosa, California, CASkills
- Customer service and support
- Active listening
- Conflict resolution
- Database management
- Billing inquiries
- Relationship management
- Compliance adherence
Languages
Spanish
Professional
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Representative
Recology Sonoma Marin
06.2024 - Current
Casino Cage Cashier
Graton Resort Casino
02.2024 - 06.2024
Associate Banker
Chase Bank
10.2021 - 09.2023
Sales Representative
Cricket Wireless
02.2018 - 10.2021
GED -
Elsie Allen High School
Associate of Science - Agriculture Vet Science
Santa Rosa Junior College