Proactive financial leader with history of quality customer service and financial expertise. Goes above and beyond to meet corporate objectives. Offering many years of successful performance in branch management.
Work History
Assistant Branch Manager
6 Years 7 Months
First Convenience Bank | 11.2019 - Current
Executed daily branch operations to enhance customer experience and drive operational efficiency.
Trained new staff on customer service protocols and banking procedures to ensure compliance.
Top seller, most accounts sell & top money maker
Facilitated team meetings to improve communication and collaboration across branch staff.
Conducted regular audits of branch transactions to maintain compliance with financial regulations.
Monitored performance metrics to evaluate team effectiveness and drive sales initiatives.
Coordinated staff schedules to ensure adequate coverage during peak hours.
Personal banker 11/2019-10/2020
Supervisor 10/2020-11/2021
Assistant branch manager 11/2021 - present
Manager
3 Years 4 Months
Mcdonalds | 07.2016 - 11.2019
Mentored junior staff, fostering professional development and improving team performance.