Jesus Sanguino
Edinburg,TX
Summary
Dynamic leader and adept communicator with proven expertise in customer service and team management honed at McDonald's. Excelled in mentoring staff and resolving escalated customer issues, significantly enhancing customer satisfaction. Demonstrated exceptional cash handling abilities and a commitment to fostering strong customer relationships. Skilled in conflict resolution and time management, ensuring operational excellence and efficiency.
Offering solid understanding of customer service principles and training techniques, with focus on building strong relationships and effective communication. Brings ability to quickly learn and apply industry-specific knowledge, ensuring high-quality training delivery and support. Ready to use and develop excellent communication and interpersonal skills in [Desired Position] role.
Overview
1
1
year of professional experience
Work History
Crew Trainer
McDonald's
11.2023 - Current
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma -
Edinburg North High School
3101 N Closner Blvd Edinburg TX 7854106-2025
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Money handling
- Reliability and punctuality
- Professionalism and courtesy
- Order taking
- Staff training
- People management
- Coaching and mentoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Trainer
McDonald's
11.2023 - Current
High School Diploma -
Edinburg North High School
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