Teresa De Anda
Costa Mesa,CA
Summary
Dynamic Shift Manager at Pizza Hut with a strong focus on customer service and employee training. Successfully implemented process improvements that boosted team productivity and minimized waste. Skilled in cash handling and mentoring staff, ensuring compliance with health regulations while enhancing the overall dining experience.
Overview
5
5
years of professional experience
Work History
Shift Manager
Pizza Hut
Costa Mesa, CA
10.2013 - 03.2019
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored staff on customer service protocols and food safety standards.
- Managed inventory levels, minimizing waste while ensuring product availability.
- Implemented process improvements that enhanced team productivity and reduced errors.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Monitored compliance with health regulations, ensuring a safe working environment for staff and customers.
- Trained and mentored new employees to maximize team performance.
Education
High School Diploma -
Estancia High School
Costa Mesa, CA06.2014
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Handling customer complaints
- Mentoring and coaching
- Delegating work
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Pizza Hut
10.2013 - 03.2019
High School Diploma -
Estancia High School