Jesus Valencia
Chicago,IL
Summary
Accomplished Assistant Store Manager and Collections Specialist with a proven track record at Mariscos El Camaron Coketo, enhancing sales through strategic displays and maintaining high customer service standards. Expert in bilingual communication and problem-solving, consistently achieving performance goals. Skilled in negotiation and customer engagement, ensuring positive outcomes and client satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Mariscos El Camaron Coketo
01.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Collections Specialist
Consumer Portfolio Services
10.2017 - 02.2020
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Handled incoming web chats while also handling a live customer call.
- Achieved performance goals on a consistent monthly basis.
Education
GED -
G.E. Career Center
Queens, NY07.1999
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer Service and engagement
- Bilingual english and spanish
- Organized
- Detail oriented
Timeline
Assistant Store Manager
Mariscos El Camaron Coketo
01.2023 - Current
Collections Specialist
Consumer Portfolio Services
10.2017 - 02.2020
GED -
G.E. Career Center
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