JESUS VILLAR
Pullman,WA
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures oversight and facility security measures.
Overview
1
1
Language
8
8
years of professional experience
Work History
Area Community Manager
Cardinal Group Management
02.2026 - Current
- Led resident relations initiatives, resolving concerns promptly and strengthening community satisfaction.
- Oversaw leasing operations, supporting occupancy goals through tours, applications, and move-in coordination.
- Directed lease renewal outreach, improving retention through proactive resident communication and follow-up.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
Community Manager
Cardinal Group
07.2024 - 02.2026
- Resolved tenant complaints and inquiries through prompt and effective solutions.
- Fostered team rapport and morale with employee incentive programs.
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
- Cultivated professional relationships with vendors, suppliers, and contractors to enhance collaboration.
- Established professional relationships with vendors, suppliers and contractors to increase rapport.
- Purchased building and maintenance supplies, equipment, and furniture.
Community Manager
Coast Management
05.2022 - 06.2024
- Connect people to community through effective leasing administration and team training
- Guided individuals in navigating affordable housing options through personalized advice and referrals.
- Assess applicants' eligibility for subsidized housing programs based on established criteria
- Collaborated with agencies to streamline resource coordination for clients needing housing assistance.
- Resolved client complaints by thoroughly investigating issues and implementing solutions., disturbances, and violations, and resolved problems following rules and regulations.
Property Manager
Jubilee Foundation
04.2021 - 05.2022
- Investigated complaints, disturbances, and violations to resolve issues in accordance with management rules and regulations
- Create and implement marketing plans through leasing agents, advertising, or other methods
- Created and implemented marketing plans with leasing agents and advertising strategies to attract tenants
- Collaborated with real estate professionals to analyze local market trends and conditions for informed property management decisions.
- Investigate complaints, disturbances, and violations to resolve problems following management rules and regulations
Housing Assistant
Washington University
08.2018 - 12.2020
- Coordinated housing applications and tenant screenings, ensuring policy compliance for improved tenant placement.
- Conducted routine inspections of housing units to identify maintenance needs.
- Coordinated housing applications and tenant screenings to ensure compliance with policies.
- Managed waiting lists, adhering to fair housing laws to maintain equitable tenant selection.
- Educated tenants on rights and responsibilities, enhancing communication and community engagement.
Education
Master of Arts (M.A.) - Management
Western Governors University
Millcreek Ut01-2023
B.A - Humanies, Spanish
WASHINGTON STATE UNIVERSITY
WASkills
- Operations management
- Resident engagement
- Property inspections
- Employee performance management
- Staff training
- Community outreach
- Eviction regulations
Languages
Spanish
Timeline
Area Community Manager
Cardinal Group Management
02.2026 - Current
Community Manager
Cardinal Group
07.2024 - 02.2026
Community Manager
Coast Management
05.2022 - 06.2024
Property Manager
Jubilee Foundation
04.2021 - 05.2022
Housing Assistant
Washington University
08.2018 - 12.2020
B.A - Humanies, Spanish
WASHINGTON STATE UNIVERSITY
Master of Arts (M.A.) - Management
Western Governors University