Jesus Enrique Camacho Osuna
Tijuana
Summary
Dynamic Collections Agent with a proven track record at Confie Seguros, excelling in payment arrangements and skip tracing. Leveraged exceptional negotiation skills to achieve successful debt recovery while fostering trust through empathetic customer interactions. Recognized for maintaining compliance and delivering outstanding service in high-pressure environments.
Overview
1
1
year of professional experience
Work History
Collections Agent
Confie Seguros
Tijuana, Baja California, Mexico
02.2025 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Customer Service Agent
Confie Seguros
Tijuana, Baja California, Mexico
03.2024 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Cobach Nueva Tijuana
Tijuana, Baja California, Mexico 08-2019
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Desktop and laptop installations
- Computer assembly
- Computer troubleshooting
Languages
Spanish
Native or Bilingual
English
Professional Working
Italian
Elementary
Timeline
Collections Agent
Confie Seguros
02.2025 - Current
Customer Service Agent
Confie Seguros
03.2024 - Current
High School Diploma -
Cobach Nueva Tijuana