Jesusita Gutierrez
Inglewood
Summary
Experienced Program specialist who supports colleagues with fiscal and accounting tasks, including preparing and reviewing financial transactions and transient occupancy taxes. Experienced in checking invoices, creating reports, and working with different teams to keep operations smooth and accurate. Known for being helpful, detail-oriented, and a reliable team player. Knowledgeable in city, state, and federal rules for the Housing Protection Program, and proficient with spreadsheets, automated accounting systems, and preparing clear written statements. Ready to bring strong organizational, analytical, and communication skills as a Senior Program Specialist to support the City's objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Specialist
City of Inglewood : Short-Term Rental Division
Inglewood, CA
05.2022 - Current
- Monitored program revenue, including fees and transient occupancy taxes.
- Reviewed invoices, billing records, and supporting documentation for accuracy; calculated fees, penalties, and adjustments in accordance with established policies.
- Maintained organized, audit-ready records through efficient use of spreadsheets, databases, and automated systems.
- Prepared staff reports, memos, and correspondence by making complex information clear and useful for leadership decisions.
- Reviewed and approved short-term rental applications, ensuring compliance with all regulatory requirements.
- Enforced short-term rental regulations by proactively monitoring and investigating activities, ensuring full compliance with city codes.
- Contributed to the development and revision of the City’s Short-Term Rental Ordinance. Stayed up to date on changes in housing laws, regulations, and industry trends, ensuring program compliance and supporting informed policy updates.
- Built strong partnerships with internal departments and external stakeholders to support effective program implementation and maintain regulatory consistency.
Program Specialist
City of Inglewood: Housing Protection Department
Inglewood
07.2021 - 05.2022
- Contributed to development of long-term rental ordinance, enhancing regulatory framework.
- Conducted outreach and created educational procedures on rent regulation for improved landlord-tenant understanding.
- Served as primary contact for public inquiries, facilitating effective landlord-tenant communication.
- Monitored compliance with rent control ordinances, ensuring adherence and maintaining organized documentation.
- Assisted with annual registration processes for property owners, streamlining operations.
- Researched local and state housing regulations to ensure operational compliance.
- Translated documents from English to Spanish for property owners and tenants, improving accessibility.
Staff Assistant
City of Inglewood: Housing Protection Department
Inglewood, California
07.2020 - 06.2021
- Collaborated with housing protection personnel across multiple departments to enhance service delivery.
- Responded to public inquiries and city staff requests through phone, email, and in-person interactions.
- Assisted tenants and landlords by providing information and facilitating access to services.
- Made referrals to appropriate resources based on needs of tenants and landlords.
- Provided administrative support while contributing to amendments of departmental ordinances.
Tax Preparer/Administrative Assistant
Income Tax Services by Juan P. Gutierrez
Inglewood, California
12.2012 - 03.2021
- Prepare and review tax returns, financial documents, and records to ensure accuracy and regulatory compliance.
- Reconcile accounts, track payments, and resolve discrepancies to maintain accurate fiscal records.
- Calculate taxes, fees, penalties, and refunds, ensuring proper documentation and reporting.
- Manage billing, invoices, and client accounts, including tracking outstanding balances.
- Maintain organized financial records and generate reports to support audits.
- Interpret and apply tax laws and regulatory updates to ensure ongoing compliance.
- Oversee daily office operations, workflow, and multiple deadlines.
- Communicate clearly through client correspondence, reports, and internal documentation.
- Use spreadsheets, tax software, and office systems to efficiently track and manage financial data.
Testing, Inspection, and Observation Specialist
RF10
Riverside, California
04.2015 - 07.2016
- Ensured adherence to all documentation requirements established by OSHPD.
- Tracked inspection requests, non-compliance issues, and field staff change orders.
- Oversaw inspection documentation, assisting lead IOR in meeting administrative code compliance.
- Reviewed field reports from special inspectors to verify completeness and accuracy for OSHPD review.
- Analyzed departmental documents for proper distribution and efficient filing.
Education
Associate of Science - Code Enforcement
Santiago Canyon College
Orange, CA06-2024
Associate of Arts - Public Administration And Policy
Santiago Canyon College
Orange, CA06-2024
Bachelor of Arts - Human Services
University of The Cumberlands
Williamsburg, KY12-2019
Associate of Science - Liberal Arts, Behavior And Social Sciences
West Los Angeles College
Culver City, CA06-2014
Skills
- Regulatory compliance
- Financial analysis
- Data tracking
- Policy development
- Housing regulations
- Effective communication
- Budget management
- Microsoft Office Suite and QuickBooks
- Accela
- Granicus
- Eden
- Munis
- 3Di
- Bilingual communication (Spanish proficiency)
- Interpersonal skills
- Self-motivation
- Organizational skills
- Project coordination
- Cross-department coordination
- Transient occupancy tax handling
Certification
- Certified Code Enforcement Officer (California Association of Code Enforcement Officers)
- Registered Tax Preparer (California Tax Education Council)
Timeline
Program Specialist
City of Inglewood : Short-Term Rental Division
05.2022 - Current
Program Specialist
City of Inglewood: Housing Protection Department
07.2021 - 05.2022
Staff Assistant
City of Inglewood: Housing Protection Department
07.2020 - 06.2021
Testing, Inspection, and Observation Specialist
RF10
04.2015 - 07.2016
Tax Preparer/Administrative Assistant
Income Tax Services by Juan P. Gutierrez
12.2012 - 03.2021
Associate of Science - Code Enforcement
Santiago Canyon College
Associate of Arts - Public Administration And Policy
Santiago Canyon College
Bachelor of Arts - Human Services
University of The Cumberlands
Associate of Science - Liberal Arts, Behavior And Social Sciences
West Los Angeles College