Jesusito Paggao
Los Angeles,CA
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Diamond Motor Corporation, by leveraging exceptional customer service and multitasking skills.
Skilled in food safety, fostering trust through high-quality service in fast-paced environments.
Hardworking employee enthusiastic about learning food service safety field inside and out. Pursues opportunities to learn new skills and contribute to group success.
Overview
36
36
years of professional experience
Work History
Service Advisor/Insurance Certification Coordinator
Diamond Motor Corporation
01.2009 - 02.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Service Advisor
Chevrolet
01.2004 - 01.2009
- Examined service history and provided initial inspection of vehicle to identify issues.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Advisor
Ford Motor
01.1998 - 12.2003
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Production Personnel
Mitsubishi Motors Philippines Corp
01.1994 - 12.1998
- Expedited project completion by managing multiple tasks simultaneously in a fast-paced environment.
- Collaborated effectively with team members to ensure seamless coordination on complex projects requiring multiple steps or inputs from various sources.
Banquet Server
Diamond Hotel
01.1990 - 12.1993
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Customer Service Crew Member
Jollibee
01.1989 - 12.1990
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Service Crew Member
Wendy's
01.1988 - 12.1989
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Bachelor of Science - Customs Administration
Philippine Maritime Institute
Sta. Cruz Manila PhilippinesAssociate of Arts - Commercial Arts
University of Santo Thomas
Manila,PhilippinesAssociate of Science - Political Science
Far Eastern University
Recto Manila,PhilippinesSkills
- Customer Service
- Food safety knowledge
- Multitasking and Organization
Timeline
Service Advisor/Insurance Certification Coordinator
Diamond Motor Corporation
01.2009 - 02.2024
Service Advisor
Chevrolet
01.2004 - 01.2009
Service Advisor
Ford Motor
01.1998 - 12.2003
Production Personnel
Mitsubishi Motors Philippines Corp
01.1994 - 12.1998
Banquet Server
Diamond Hotel
01.1990 - 12.1993
Customer Service Crew Member
Jollibee
01.1989 - 12.1990
Service Crew Member
Wendy's
01.1988 - 12.1989
Bachelor of Science - Customs Administration
Philippine Maritime Institute
Associate of Arts - Commercial Arts
University of Santo Thomas
Associate of Science - Political Science
Far Eastern University