Jeta Alka
Garfield,NJ
Summary
Detail-oriented hospitality professional with over three years of front desk experience, including two years as a Night Auditor and one year as Front Desk Supervisor with properties under Marriott International and InterContinental Hotels Group. Experienced in managing overnight operations, balancing financial reports, and ensuring accuracy in all audit procedures while delivering exceptional guest service.
Proficient in OPERA and FSPMS systems, with strong knowledge of Marriott brand standards. Selected for a task force assignment at Renaissance Minneapolis Hotel, The Depot to train a new Night Auditor, demonstrating leadership, reliability, and operational expertise.
Overview
2027
2027
years of professional experience
Work History
Front Desk Agent
Spire Hospitality
Park Ridge, NJ
2025 - Current
- Completed task force assignment for night audit position in Renaissance Minnesota.
- Trained new staff for two weeks on night audit procedures as a task force.
- Greeted and assisted guests, ensuring positive first impressions and exceptional service.
- Managed check-in and check-out processes efficiently, enhancing guest satisfaction.
- Addressed guest inquiries and resolved issues promptly to improve overall experience.
Front Desk Supervisor
Stonebridge Hospitality
Saddle Brook, NJ
02.2025 - 10.2025
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored new front desk staff, enhancing team performance and service quality.
- Managed guest inquiries and resolved issues promptly to maintain high satisfaction levels.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
Night Auditor
Stonebridge Hospitality
Saddle Brook, NJ
02.2025 - 10.2025
- Conducted nightly financial audits, ensuring accuracy in all transactions and reports.
- Reconciled daily revenue reports with cash drawers and credit card transactions for accountability.
- Monitored hotel security systems, addressing any issues promptly to ensure guest safety.
Night Auditor
IHG Hotels & Resorts
Secaucus, NJ
04.2024 - 02.2025
- Collaborated with front desk staff to resolve guest inquiries and complaints effectively.
- Prepared detailed summaries of nightly operations for management review, highlighting key performance metrics.
- Implemented process improvements that enhanced efficiency in audit procedures and reporting accuracy.
Education
High School Diploma -
Bachelor of Science - Accounting And Finance
Western Governers University
UtahSkills
- Customer service
- Reservation systems
- Inventory oversight
- Problem-solving skills
- Property management systems
- Strong work ethic
- Teamwork and collaboration
Languages
Albanian
Native or Bilingual
Macedonian
Native or Bilingual
Timeline
Front Desk Supervisor
Stonebridge Hospitality
02.2025 - 10.2025
Night Auditor
Stonebridge Hospitality
02.2025 - 10.2025
Night Auditor
IHG Hotels & Resorts
04.2024 - 02.2025
Front Desk Agent
Spire Hospitality
2025 - Current
High School Diploma -
Bachelor of Science - Accounting And Finance
Western Governers University