Jetana Covington
Las Vegas,NV
Summary
Proven track record in maintaining pristine environments and enhancing customer satisfaction, demonstrated during my tenure at Instawork. Adept at cleaning and sanitizing, I excel in working independently and fostering positive interactions, contributing to a respectful and efficient workplace. Skilled in customer service, I consistently exceed expectations, achieving significant improvements in client loyalty.
Overview
5
5
years of professional experience
Work History
Custodian
Instawork
07.2022 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
All Kinds of Duties
People Ready
01.2019 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Bathroom Attendant and Casino Floor Room
The Service Companies
03.2024 - 04.2024
- Contributed to the overall atmosphere of the venue by providing courteous and respectful interactions with all patrons.
- Improved bathroom efficiency by promptly addressing maintenance issues and coordinating with custodial staff.
- Fostered a positive work culture among team members by displaying strong communication skills and willingness to support others when needed.
- Implemented proactive measures to prevent bathroom vandalism and misuse by closely monitoring facilities during peak hours.
Customer Service Cashier
711
06.2021 - 07.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
GED -
Morningside High School
Inglewood, CA01.1996
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and Dependable
- Customer service
Timeline
Bathroom Attendant and Casino Floor Room
The Service Companies
03.2024 - 04.2024
Custodian
Instawork
07.2022 - Current
Customer Service Cashier
711
06.2021 - 07.2023
All Kinds of Duties
People Ready
01.2019 - 06.2024
GED -
Morningside High School