Professional Summary
Overview
Work History
Education
Skills
Timeline

Je’Tayia Mays

Conduent
Newark,NJ
9
years of professional experience

Experienced Customer Service and Retail Operations professional with 9 years in enhancing customer satisfaction and managing merchandise. Proven ability in effective communication and problem-solving, thriving in high-pressure environments. Aiming to apply expertise in customer support and organizational strengths to drive team success.


Work History

Customer Service Representative

3 Years
Conduent | 08.2023 - 08.2026
  • Responded promptly to inbound customer calls, verifying identities and assisting with inquiries related to accounts, ensuring accurate information delivery and adherence to company policies.
  • Documented customer interactions to ensure compliance with client and regulatory requirements, enhancing service transparency.
  • Handled sensitive situations with empathy and problem-solving skills, fostering customer trust and satisfaction.
  • Collaborated with management to enhance service quality by leveraging resources and training to consistently meet performance targets.

General Merchandise Expert

5 Years 1 Month
Target | 09.2017 - 10.2022
  • Delivered exceptional guest service by assisting with merchandise setup, inventory management, pricing accuracy, and promotional displays to enhance shopping experience.
  • Executed daily operational tasks including receiving shipments, restocking shelves, and organizing backroom to support efficient store operations.
  • Collaborated with team members and leadership to prioritize workload, maintain compliance, and ensure a clean, organized sales floor to enhance customer experience.

Education

Bachelor of Science - Animal Science

Rutgers University | New Brunswick, NJ | 05-2017

Skills

Customer Service
Call center experience
Strong verbal and written communication
Active listening
Problem-solving and critical thinking
Detail-Oriented
Organization
Time Management
Adaptability and Resilience Under Pressure
Microsoft Office
Computer skills (Microsoft Office
Mac OS X
Windows
Efficient Typing)
Advanced Mathematical and Analytical Skills
Consistently Maintain High Productivity While Delivering Quality Results

Timeline

Customer Service Representative

Conduent
08.2023 - 08.2026Read More

General Merchandise Expert

Target
09.2017 - 10.2022Read More

Rutgers University

Bachelor of Science from Animal Science
Read More
Je’Tayia Mays