Jeter Serrano
Saint Cloud,FL
Summary
Motivated high school Junior with a strong academic record in Honors classes and hands-on experience in customer service. Seeking opportunities to apply skills in a dynamic work environment while further developing expertise. Passionate about learning and eager to contribute positively to a team-driven setting. Dedicated to achieving goals and continuously improving performance through hard work and dedication.
Work History
Crew Member
Panera Bread
08.2024 - Current
- Cashier experience, Cleaning and Organization skills, Kitchen and Cook experience, Dishwasher experience, and overall Customer services Assisting skills.
- Assisted customers in choosing products and services for their vehicles, enhancing customer satisfaction.
- Collaborated with team members to ensure efficient shop operations and high-quality service delivery.
- Developed strong communication and interpersonal skills while interacting with a diverse clientele.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Stocker, Register
Publix
12.2023 - 07.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Education
High School - undefined
01.2027
Skills
- Strong communication and customer service skills
- Ability to work collaboratively in a team environment
- Basic knowledge of automotive sound and security systems
- Time management and organizational skills
- Proficient in any relevant software or tools, if applicable
- Problem-solving
- Clear communication
- Customer service
- Multitasking and organization
- Cleaning
- Cash handling
- Attention to detail
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Customer engagement
- Flexible schedule
- Interactive communication skills
- Food preparation
- Heavy lifting
- Crew leadership
Extracurricular Activity
Baseball, Basketball, Boxing, and GYM
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member - Panera Bread
08.2024 - Current
Stocker, Register - Publix
12.2023 - 07.2024
Gateway High School - High School,
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