Jethro Sovar-Knox
Sierra Vista,AZ
Summary
Customer-savvy Host accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Friendly Server Assistant with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards. Knowledgeable Martial Arts Instructor bringing 13 years' experience in Yamate Kan Uchina Toudi. Caring and hands-on teacher enthusiastic about imparting core principles and key techniques to students of all levels.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host
Texas Roadhouse
06.2022 - Current
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Recorded available tables after seating each party using specialized seating software.
- Documented reservations and communicated changes to guests.
- Checked and restocked server areas and organized and got change for front counter.
- Answered customer questions about hours, seating and menu information.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Server Assistant
Texas Roadhouse
06.2021 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Assisted wait staff with timely food delivery and guest requests.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
Education
High School Diploma -
Buena High School
Sierra Vista, AZ05.2023
Skills
- Persuasive Approach
- Table Arrangements
- Food Portioning
- Bill Computation
- Food Preparation and Safety
- Glass Polishing
- Teamwork and Professionalism
- Handling Difficult Customers
- Hospitality and Guest Service
- Bathroom Servicing
- Cleaning Up Spills
- Character Performances
- Guest Flow
- Problem Detection and Resolution
- Cool Under Pressure
- Time Management
- Front- and Back-Of-House Coordination
- Silverware and Glassware Restocking
- Food Running
- Table Assignment Management
- Guest Greeting and Seating
- Wait Staff Support
- Dining Reservations
- Table Setting Knowledge
- Able to Lift 30 Pounds
- Health Code Compliance
- Warm and Welcoming
- Multi-Line Telephone Systems
- Team Player
- Performance Improvement
- Dining Room Cleaning and Upkeep
- Food and Beverage Service
- Hosting Functions
- Wait List Management
- Cleaning Methods
- Work Coordination
- Operational Efficiency
Accomplishments
Recognized member of the National Society of High School Scholars
Received a black belt in Yamate Kan Uchina Toudi at age 16
Affiliations
Chabad of Sierra Vista
Certification
Arizona Food Handlers License
Timeline
Host
Texas Roadhouse
06.2022 - Current
Server Assistant
Texas Roadhouse
06.2021 - Current
High School Diploma -
Buena High School
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