Jetmira Ukperaj
Hertsmere
Summary
Dynamic Economic Aid and Social Care Specialist with proven problem-solving abilities at Has Municipality. Expert in managing challenging situations with empathy while ensuring compliance and quality assurance. Additionally, skilled in retail sales, effectively engaging customers and handling transactions at Tirana Ring Center. Committed to delivering exceptional service and support.
Overview
4
4
years of professional experience
Work History
Economic Aid and Social Care Specialist
Has Municipality
01.2023 - 03.2025
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
- Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
- Prepared reports for workload and performed quality assurance.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Sales Associate
Tirana Ring Center
07.2021 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Master of Science - Administration of Social Services
University of Tirana, Faculty of Social Sciences
Tirana, Albania07-2022
Bachelor of Science - Sociology
University of Tirana, Faculty of Social Sciences
Tirana, Albania07-2019
Skills
- Problem-solving
- Software system skills
- Retail Sales
Languages
English
Limited Working
Albanian
Native or Bilingual
Timeline
Economic Aid and Social Care Specialist
Has Municipality
01.2023 - 03.2025
Sales Associate
Tirana Ring Center
07.2021 - 11.2022
Master of Science - Administration of Social Services
University of Tirana, Faculty of Social Sciences
Bachelor of Science - Sociology
University of Tirana, Faculty of Social Sciences
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