Jett Englander
Canfield
Summary
Dependable worker providing fast, high-quality customer service to guests in restaurant settings. Adaptable and reliable with expertise in new-hire training, team collaboration and resolving issues with customers, crew, and management. Familiarity with high-volume workplaces, and efficient at navigating in a high stress environments.
Overview
2
2
years of professional experience
Work History
Certified Trainer & Crew Member
Raising Canes
09.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Assisted in the training programs of restaurant managers, area leaders, assessors, and corporate leadership
- Planned and implemented courses of instruction accounting for individual strengths and guided restaurant standards and practices.
- Coached through multiple positions including the kitchen, drive-thru, and front counter.
- Performed opening and closing duties, ensuring the store was prepared for seamless service transitions.
Server & Hostess
Bob Evans Restaurant
10.2022 - 05.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, and manage bills, as well as counting drawers at close.
- Demonstrated strong multitasking skills and attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Cardinal Mooney High School (2021-2023)
Youngstown, OH05.2023
Law & Criminal Justice (2023-2024)
University of Pittsburgh
Pittsburgh, PAComputer Science And Programming (2024-Current)
Youngstown State University
Youngstown, OH05.2027
Skills
- Coaching Techniques
- New Hire Training
- Strong Work Ethic
- Exceptional Customer Service
- Guest Engagement
- Cleanliness standards
- Positive Attitude
- Order Accuracy
- Supply Restocking
- Quality Speed of Service
Timeline
Certified Trainer & Crew Member
Raising Canes
09.2023 - Current
Server & Hostess
Bob Evans Restaurant
10.2022 - 05.2023
Cardinal Mooney High School (2021-2023)
Law & Criminal Justice (2023-2024)
University of Pittsburgh
Computer Science And Programming (2024-Current)
Youngstown State University