Hayden Adams
Lafayette,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
7
7
years of professional experience
Work History
Certified Trainer & Crew Member
Raising Canes
Lafayette, La
12.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Planned and implemented courses of instruction accounting for individual strengths and final objectives.
Sterilization Technician
Bayou Braces
Lafayette, La
03.2023 - 08.2023
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Performed X-Rays and Images for cliental
- Performed zoom meetings with patients
- Practiced hand impressions
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Ensured sterilization quality by meticulously following standard operating procedures and guidelines.
Server
O'Charley's Restaurant & Bar
Foley, Al
06.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Care Giver
Private Care Giver
Morgan City, La
11.2021 - 05.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Crew Member
Subway
10.2020 - 05.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Crew Member
Southern Sno
Morgan City, LA
03.2020 - 09.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Private Nanny
Private Nanny
Morgan City, LA
01.2017 - 05.2021
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Education
High School Diploma -
Patterson High School
Patterson, LA05.2021
Skills
- Performance Assessment
- Coaching Techniques
- Training Needs Analysis
- Public Speaking
- Learning Management Systems
- POS Systems Expert
Timeline
Certified Trainer & Crew Member
Raising Canes
12.2023 - Current
Sterilization Technician
Bayou Braces
03.2023 - 08.2023
Server
O'Charley's Restaurant & Bar
06.2022 - 01.2023
Care Giver
Private Care Giver
11.2021 - 05.2022
Crew Member
Subway
10.2020 - 05.2021
Crew Member
Southern Sno
03.2020 - 09.2020
Private Nanny
Private Nanny
01.2017 - 05.2021
High School Diploma -
Patterson High School