Jetta Perez
Fort Myers
Summary
Revenue-focused sales and operations professional with years of expertise generating maximum sales opportunities with high success probabilities, at no cost to fluent consistency, meeting guest and management expectations. Remaining proactive in identifying customer preferences, market conditions, and operating budgets, fielding questions, and engaging in information-gathering is the focus. With a desire for leadership, it is crucial to keep in mind what is not already being done that can be done to contribute to the collective goal of operations.
Overview
3
3
years of professional experience
Work History
Debt Collection Representative
Alliant Capital Management
07.2025 - 04.2026
- Make 250+ calls daily, managing high-volume inbound and outbound calls to drive account resolution
- Negotiated settlements and secured payment arrangements by clearly presenting options and overcoming objections
- Consistently documented all consumer interactions, payment commitments, and account updates with a high degree of accuracy
- Utilized strong communication and persuasion skills to recover declined payments and re-establish payment schedules
- Scheduled and managed follow-up appointments to maintain consistent contact and increase collection success rates
- Maintained strict adherence to FDCPA regulations and company compliance standards in all communications
- Demonstrated ability to meet performance expectations in a fast-paced, metrics-driven environment
- Delivered professional, consistent empathetic customer service while handling sensitive financial situations
Front Desk Receptionist, Barista
Westin Hotel
01.2024 - 05.2025
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Lead Operations Associate
Sonic Drive-In
01.2023 - 01.2024
- Created reports summarizing operational progress, challenges faced, and proposed solutions for review by senior leadership.
- Provided technical guidance to other employees on operational procedures and policies.
- Identified potential risks associated with operations activities and developed mitigation plans accordingly.
- Implemented strategies for cost reduction while maintaining quality standards, and promoted revenue.
Education
Certified Property Management - Real Estate, Sales, Property Management
Real Estate, CAM, CAPS
Fort Myers, FLCertificate - Food And Nutrition
ServSafe Management
The Colony, TX02-2024
Post-Graduate Certificate - Graphic Art & Design
Adobe Creative Cloud
Tampa, FL08-2021
High School Diploma - Essential Education
Paul R. Wharton High School
05-2021
Skills
- Customer Service
- Certified Food Safety
- Inventory Management
- Data Entry/Record Keeping
- Conflict Mediation
Timeline
Debt Collection Representative
Alliant Capital Management
07.2025 - 04.2026
Front Desk Receptionist, Barista
Westin Hotel
01.2024 - 05.2025
Lead Operations Associate
Sonic Drive-In
01.2023 - 01.2024
Certificate - Food And Nutrition
ServSafe Management
Post-Graduate Certificate - Graphic Art & Design
Adobe Creative Cloud
High School Diploma - Essential Education
Paul R. Wharton High School
Certified Property Management - Real Estate, Sales, Property Management
Real Estate, CAM, CAPS