Maintained updated records for all incoming packages held at the facility for pickup or re-delivery, minimizing lost or misplaced items.
Streamlined mail processing by implementing efficient sorting and distribution techniques.
Developed comprehensive knowledge of domestic and international shipping requirements, ensuring seamless mailing experiences for customers worldwide.
Maintained a clean and organized work environment, promoting efficiency in daily tasks and procedures.
Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
Conducted thorough background checks to accurately assess risk factors and determine appropriate bond amounts for clients.
Collaborated with law enforcement agencies to ensure prompt release of clients from custody.
Processed payments from defendants to secure bonds.
Built strong relationships with key industry stakeholders, including attorneys, court personnel, and surety companies.
Negotiated favorable terms with surety companies to secure competitive rates for clients'' bonds.
Located, apprehended and returned suspects to court or jail after missed court appearances.
Attended court to confirm attendance of each defendant at scheduled times.
Maintained a high success rate in securing bonds for clients with diverse backgrounds and needs.
Streamlined the bail bond application process for faster client turnaround times.
Mentored junior agents on best practices within the industry, contributing to a cohesive team environment focused on delivering superior service to our clientele.
Developed personalized payment plans for clients based on their financial capabilities, resulting in higher completion rates.
Maintained detailed records of all transactions, ensuring complete transparency and accountability within our organization.
Assisted clients in navigating the complex legal system during their time of need, offering guidance and support throughout the process.
Utilized advanced skip tracing techniques to locate individuals who failed to meet their obligations under the terms of their bonds, minimizing losses incurred by our agency.
Increased client satisfaction by providing timely and efficient bail bond services.
Developed and implemented successful marketing strategies to attract new clients within the highly competitive bail bond industry.
Assessed defendants' background and to repay bail bonds.
Participated in ongoing professional development opportunities to stay current with industry trends and changes in legislation affecting our operations.
Leveraged strong negotiation skills to secure favorable settlements on forfeited bonds, minimizing financial impact to our agency.
Provided exceptional customer service to both new and returning clients, fostering long-term relationships within the community.
Improved office efficiency by implementing new technologies and software solutions specifically designed for bail bond agencies.
Ensured compliance with all state regulations and licensing requirements for bail bond agents.
Managed a diverse caseload while consistently meeting or exceeding performance metrics and client satisfaction goals.
Educated clients on their rights and responsibilities as part of the bail bond agreement, promoting a better understanding of the process.
Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations.
Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.
Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
Signaled pilots manually to correct movements and prevent accidents.
Set up and adjusted visual aids to help pilots make safe landings.
Reviewed landing and takeoff devices to assess and meet repair needs.
Located people failing to appear in court.
Negotiated with customers to assist with setting up payment plans satisfying needs of both parties.
Updated database and kept accurate records.
Answered all customer inquiries.
Reviewed Number accounts per day that were behind on payment to decide appropriate action.
Built and established relationships with clientele to improve future business opportunities.
Developed and maintained database of financial records for clients.
Conducted financial modeling and analysis to identify and assess risks in business operations.
Created and implemented innovative financial strategies to increase profitability.
Delivered guidance on financial regulations and requirements.
Monitored current economic trends and adjusted financial strategies accordingly.
Analyzed financial trends and provided detailed financial reports to management.
Developed financial strategies to optimize use of capital and resources.
Generated financial projections and forecasts for short- and long-term.
Account Manager
Labor Max
03.2018 - 03.2024
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Verified payroll, vacation and sick time hours to support accounting processes.
Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
Worked closely with other departments within the organization to address workforce planning needs effectively.
Developed and facilitated new-hire orientations.
Facilitated smooth employee transitions with comprehensive onboarding program.
Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
Developed strong relationships with clients, leading to repeat business and long-term partnerships.
Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
Assisted with personnel records management to support recordkeeping accuracy.
Collaborated with hiring managers to understand specific position requirements and develop tailored recruitment strategies.
Played an instrumental role in reducing employee turnover rates by identifying and addressing common pain points in the hiring process.
Collaborated with manager to determine department's short and long-term hiring needs.
Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
Improved candidate experience by providing timely feedback and maintaining open lines of communication throughout the interview process.
Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
Interviewed, hired, and mentored over Number new personnel and oversaw all staffing operations.
Reduced time-to-fill metrics by implementing efficient sourcing methods, including social media outreach and job board postings.
Conducted reference checks and screening of potential candidates to support onboarding process.
Coordinated job postings and advertisements for maximum exposure and response rate.
Crafted detailed job descriptions and job postings, obtaining necessary information from hiring managers.
Sandwich Artist / Manager
Subway
04.2015 - 01.2017
A Sandwich Artist greets and serves guests, prepares food, maintains food safety and sanitation standards, and handles or processes light paperwork
Exceptional customer service is a major component of this position
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.