Jeuel Pierna
Technician
The Bronx,NY
Summary
Account Manager with a track record of enhancing client relationships and driving revenue growth through strategic initiatives. Expertise in problem-solving, negotiation, and effective communication. Achievements include process improvements that boosted efficiency and customer satisfaction. Proven leadership in guiding teams to achieve common objectives while prioritizing financial results.
Overview
13
13
years of professional experience
Work History
Account Manager
GSP
New York, NY
12.2024 - Current
- Conducted market research to identify prospective customers.
- Collaborated with marketing team to create promotional materials for clients.
- Presented product features and benefits during sales meetings with potential customers.
Transportation Coordinator
Uber
New York City, USA
09.2019 - 10.2024
- Achieved and maintained five-star rating across 25,476 rides through effective communication and reliability.
- Executed routine maintenance on vehicle components, including tires, fluids, brakes, lights, and engine.
- Developed transportation plans to optimize cost efficiency while ensuring timely delivery to customers.
Telecom Tower Associate II
Ericsson
Harrison, USA
02.2018 - 11.2020
- Collaborated with Ground Technician to troubleshoot cell sector infrastructure while adhering to safety regulations.
- Executed troubleshooting, repair, and replacement of connections, fixtures, fibers, CAT5 jumpers, coax cables, and 5G RRH antennas.
- Conducted job hazard assessments for crew members prior to site work and documented findings.
Technician IIII
Spectrum
New York, USA
03.2014 - 02.2017
- Optimized residential coaxial drop systems, phone wiring, and data network equipment.
- Conducted regular inspections to ensure seamless operation of service infrastructure.
- Employed hand tools, including soldering irons, pliers, and wire strippers for technical tasks.
Operations Project Consultant
Divurgent/North Shore LIJ
Long Island, USA
08.2013 - 11.2013
- Delivered client-focused solutions to three locations, streamlining operational procedures.
- Coordinated cross-functional teams for seamless project execution across departments.
- Developed project plans and timelines to ensure successful completion of initiatives.
Office Assistant
TCI College of Technology
New York, USA
05.2012 - 01.2013
- Coordinated two student job fairs, attracting over 250 participants.
- Organized office operations by managing calendars, scheduling appointments, and maintaining records.
- Provided comprehensive administrative support, including document copying, scanning, and supply ordering.
Education
CompTIA N+ Certification - Information Technology
CompTIA
New York12.2016
Computer Technician Training – CompTIA A+ Certification - Information Technology
Per Scholas Institute For Technology
Bronx, NY07.2013
Associate of Applied Science - Computer Software Technology
TCI College of Technology
New York, NY12.2012
Custodial Maintenance Certification - 10 Titles/Blood Spill
Harriman Campus
Albany, NY04.2006
Skills
- Market research analysis
- Customer relationship management
- Communication skills
- Client development
- Account strategy
- Salesforce proficiency
- Fiber optics installation
- Equipment maintenance
- System troubleshooting
- Employee database management
Languages
Spanish
Full Professional
Timeline
Account Manager
GSP
12.2024 - Current
Transportation Coordinator
Uber
09.2019 - 10.2024
Telecom Tower Associate II
Ericsson
02.2018 - 11.2020
Technician IIII
Spectrum
03.2014 - 02.2017
Operations Project Consultant
Divurgent/North Shore LIJ
08.2013 - 11.2013
Office Assistant
TCI College of Technology
05.2012 - 01.2013
CompTIA N+ Certification - Information Technology
CompTIA
Computer Technician Training – CompTIA A+ Certification - Information Technology
Per Scholas Institute For Technology
Associate of Applied Science - Computer Software Technology
TCI College of Technology
Custodial Maintenance Certification - 10 Titles/Blood Spill
Harriman Campus
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