Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Jevany Soto

Pawtucket,USA

Summary

Customer-focused professional with extensive experience in delivering exceptional service and resolving issues efficiently. Proven ability to leverage strong communication, problem-solving, and organizational skills to enhance client satisfaction. Expertise includes handling financial transactions, managing inquiries, and crafting tailored solutions while maintaining meticulous financial records and conducting detailed data analysis. Recognized for meeting strict deadlines with accuracy across multiple tasks.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Night Auditor & Front Desk Clerk

Motel 6
Spring Hill, FL
01.2024 - 09.2024
  • Delivered top-tier customer service by assisting guests with inquiries, check-ins, and check-outs
  • Reconciled daily financial transactions, ensuring accuracy and compliance with company policies
  • Resolved guest concerns promptly, enhancing satisfaction and retention

Sales & Service Representative

Auto-Chlor System
Lauderdale Lakes, FL
02.2020 - 07.2022
  • Provided exceptional customer service by managing client accounts, handling service calls, and resolving complaints effectively
  • Conducted product demonstrations and negotiated sales agreements, consistently exceeding targets
  • Maintained accurate records of transactions and communicated regularly with clients to ensure satisfaction

Night Auditor & Manager on Duty

Holiday Inn Hotel & Suites
Clearwater Beach, FL
12.2016 - 01.2020
  • Supervised nightly hotel operations, including guest services and financial reconciliations
  • Responded to guest inquiries with professionalism, ensuring positive experiences
  • Analyzed data and reports to identify opportunities for operational improvements

Solar Consultant

Sun Tec
Clearwater, FL
10.2015 - 11.2017
  • Handled inbound and outbound calls, scheduling consultations and addressing customer inquiries
  • Educated clients about solar solutions, tailoring information to their specific needs
  • Maintained detailed and accurate customer records, ensuring seamless communication between departments

Crew Member/Trainer

Dunkin' Donuts
Clearwater, FL
09.2014 - 11.2015
  • Provided exceptional service to customers in a fast-paced environment, ensuring satisfaction
  • Trained new employees in company procedures, emphasizing efficiency and customer engagement
  • Managed front-end operations, including handling cash and preparing orders accurately

Education

Bachelor of Science - Alternative and Renewable Energy Management

Everglades University
Tampa, FL
12.2019

Skills

  • Conflict resolution
  • Account management
  • Client Relationship Management
  • Microsoft Office Suite
  • CRM systems
  • Data entry
  • Financial Statement Reconciliation
  • Effective communication
  • Time management
  • Team collaboration
  • Effective Problem Resolution
  • Accurate Cash Management
  • Call handling
  • Sales negotiation
  • Hospitality service expertise
  • Oral and written communications
  • Reservations
  • Bookkeeping
  • Audit reporting
  • Training and mentoring

Certification

Commercial Driver’s License (CDL)

Accomplishments

  • Consistently recognized for exceeding customer satisfaction metrics.
  • Developed strong rapport with clients, contributing to repeat business and referrals.
  • Resolved customer concerns with efficiency, fostering positive long-term relationships.

Timeline

Night Auditor & Front Desk Clerk

Motel 6
01.2024 - 09.2024

Sales & Service Representative

Auto-Chlor System
02.2020 - 07.2022

Night Auditor & Manager on Duty

Holiday Inn Hotel & Suites
12.2016 - 01.2020

Solar Consultant

Sun Tec
10.2015 - 11.2017

Crew Member/Trainer

Dunkin' Donuts
09.2014 - 11.2015

Bachelor of Science - Alternative and Renewable Energy Management

Everglades University

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Jevany Soto