JEVERSON ETIENNE

Identify new sales opportunities via consultative conversations with doctors, owners, and office staff
• Educate potential new providers on the benefits, values, services, and resources CareCredit can
provide
• Exceed monthly quality goals
• Knowledge of more than 68 markets CareCredit services
• Build and manage lead pipeline by actively reaching out to potential new providers

• Assisted cardholders with customer assistance, planned enrollments, forbearances/hardships and potential settlements
• Attended 20+ training programs to expand professional skillsets and trained colleagues on best practices
• Directed processes of handling and resolving escalated customer calls with extensive knowledge of current collections applications, such as Genius/FDR//Workstation//Vision Plus/OTP
• Contacted on average 40+ clients daily to verify account information and maintain accuracy, resulting in increased client satisfaction
• Utilized various systems between Verint, Workday, Genius, Cats, Vision Plus, and FDR applications, while remaining compliant with company policies, procedures, processes, and legal guidelines
• Delivered exceptional customer service while promoting company brand and culture.

• Processed documents such as MSO, UCC, titles, contracts, and letters pertaining to loans in accordance with state guidelines
• Updated client accounts in Vision Plus using (Collateral and Tilting System) to accept and document titles
• Performed daily collection operational duties including resolving collection queues and streamlining process as needed.

• Coordinated and controlled the flow of supplies and equipment while tracked inventory maintenance for safety compliance
• Designed new protocols to mitigate product loss with store and successfully decrease annual customer theft by 10%
• Developed several new partnerships with Duty Managers to oversee the accuracy of shipments going in and out of the building
• Updated dispatchers promptly to convey changes such as route issues or weather delays potentially impacting delivery schedules
• Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.