Jevon Brock
Patient Access
Philadelphia,PA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dependable Patient Registrar serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Reliable employee seeking registration position. Offering excellent communication and good judgment.
Overview
23
23
years of professional experience
Work History
Patient Service Associate
Children's Hospital Of Philadelphia, CHOP
Philadelphia, PA
02.2020 - 12.2023
- Recommended service improvements to minimize recurring patient issues and complaints.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Lead Patient Access Representative
Hospital of the University of Pennsylvania
Philadelphia, PA
08.2008 - 10.2019
- Acting as Registration Supervisor overseeing multiple employees on various shifts, while maintaining the emergency department’s credibility for efficiency and professionalism
- Ensures that patient registration/ reception, clinical care and patient check-out processes are completed in a professional manner in accordance with the established protocol
- Maintaining medical records and files while making sure HIPPA guidelines are being followed
- Scheduling for outpatient departments for discharge follow ups
- Admit patients into the ER and correctly itemize patient valuables for safety
- Constructed workflows for multiple areas of registration ensuring the department meets day to day goals
- Handling co-payment collections as well as closing out end of shift collections.
Crew Supervisor-Trainer/Expeditor
Burger King
Glenside, PA
05.2004 - 02.2006
- Assisted the store manager in daily operation of the store (occasionally assuming store responsibility in his absence)
- Trained newly hired staff on daily job functions
- Assisted manager in placing purchase orders and managing inventory
- Verified and unloaded shipments, inspected shipment for damaged goods
- Received payments for goods, balanced drawers at end of shifts,
- Provided weekly progress reports to patient’s family and keeping them informed of any progress made in client’s behavior
- Opened and closed store
- Cleaning maintenance including but not limited to: maintaining floor display, washing shelves, dusting, sweeping, mopping, vacuuming, trash removal and cleaning restrooms
Short Order Chef/ Janitor
Devon’s Seafood and Grille
Philadelphia, PA
06.2001 - 09.2001
- Prepared customer meals
- Maintained cleanliness of food prep stations and stocked food prep stations
- Cleaning maintenance including but not limited to: maintaining floor display, washing shelves, dusting, sweeping, mopping, vacuuming, trash removal and cleaning restrooms
Education
Business Management
UNIVERSITY OF PHOENIX
PC Networking
KATHERINE GIBBS
Diploma - undefined
WILLIAM PENN HIGH SCHOOL
Skills
Medical insurance
undefinedTimeline
Patient Service Associate
Children's Hospital Of Philadelphia, CHOP
02.2020 - 12.2023
Lead Patient Access Representative
Hospital of the University of Pennsylvania
08.2008 - 10.2019
Crew Supervisor-Trainer/Expeditor
Burger King
05.2004 - 02.2006
Short Order Chef/ Janitor
Devon’s Seafood and Grille
06.2001 - 09.2001
Business Management
UNIVERSITY OF PHOENIX
PC Networking
KATHERINE GIBBS
Diploma - undefined
WILLIAM PENN HIGH SCHOOL