Jevone Jones
Detroit ,MI
Summary
Dynamic Casino Pit Manager with a proven track record at Hollywood Casino Greektown, excelling in team management and customer satisfaction. Enhanced operational efficiency and increased VIP guest retention through personalized service. Skilled in surveillance monitoring and problem-solving, fostering a welcoming environment that drives repeat business and positive experiences.
Overview
14
14
years of professional experience
Work History
Casino Pit Manager
Hollywood Casino Greektown
Detroit, MI
01.2025 - Current
- Ensured a high level of customer satisfaction by addressing guest concerns promptly and professionally.
- Improved operational efficiency by implementing effective procedures for opening and closing daily activities at the casino pit area.
- Increased customer retention through personalized interactions with VIP guests, addressing any special requests or concerns.
- Evaluated dealer performance regularly through observations and coaching sessions, ensuring consistency in gaming procedures and customer service.
Table Games Floor Supervisor
Hollywood Casino Greektown
Detroit, MI
11.2023 - 01.2025
- Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
- Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
- Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.
Production Worker
FCA Chrysler
Warren, MI
10.2020 - 12.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Table Games Floor Supervisor
Motor City Casino And Hotel
Detroit, MI
09.2018 - 04.2020
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
Casino Table Games Dealer
MotorCity Casino Hotel
Detroit, MI
05.2011 - 09.2018
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
- Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
Education
Associate Of Business Administration - Strategic Management
Southern New Hampshire University
Hooksett, NH06.2018
Skills
- Team management
- Surveillance monitoring
- Sales and marketing
- Policy enforcement
- Employee scheduling
- Teamwork and collaboration
- Problem-solving
- Reliability
- Adaptability and flexibility
Timeline
Casino Pit Manager
Hollywood Casino Greektown
01.2025 - Current
Table Games Floor Supervisor
Hollywood Casino Greektown
11.2023 - 01.2025
Production Worker
FCA Chrysler
10.2020 - 12.2023
Table Games Floor Supervisor
Motor City Casino And Hotel
09.2018 - 04.2020
Casino Table Games Dealer
MotorCity Casino Hotel
05.2011 - 09.2018
Associate Of Business Administration - Strategic Management
Southern New Hampshire University