Jevonte Neely
Brook Park,OH
Summary
Motivated professional eager to contribute to a dynamic company that champions growth and offers a challenging yet rewarding career path. Possesses extensive knowledge and skills, with a strong dedication to overcoming challenges and achieving personal and professional excellence. Committed to collaboration and passionate about embracing opportunities for learning and growth alongside a talented team. Aims to make a meaningful impact while fostering an environment of innovation and teamwork.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Roses Discount Store
Brook Park
06.2017 - Current
- Supported store management by coordinating daily operations to enhance customer satisfaction and drive revenue growth.
- Coordinated freight stocking activities and maintained sales floor presentation to enhance customer shopping experience.
- Implemented training programs to enhance skills and performance of store team members.
- Managed staff performance and maintained workflow standards in the absence of the store manager.
Customer Support Specialist
American Greetings
Westlake, OH
10.2025 - 01.2026
- Facilitated resolution of customer inquiries through diverse communication channels to enhance customer satisfaction.
- Provided product support by educating customers on features and usage for enhanced satisfaction.
- Collaborated with cross-functional teams to streamline processes and improve service delivery standards.
- Conducted analysis of customer feedback to inform product development and improvement initiatives.
- Managed consumer inquiries to enhance satisfaction. Oversaw digital account maintenance processes. Delivered product billing and technical support to improve user experience.
Mail Carrier
United States Postal Service
Middleburg Heights
07.2023 - 04.2025
- Organized and delivered mail and packages to homes and businesses, adhering to strict schedules to maintain service reliability and customer satisfaction.
- Managed daily mail and package distribution to specified addresses, including collection of outgoing mail from residential, commercial, and public mailboxes.
- Executed mail sorting processes to ensure accurate sequencing for streamlined delivery routes.
- Guided customers through postal service inquiries and supplied necessary documentation, such as change-of-address cards, to streamline their requests.
Package Handler
United Parcel Service
Middleburg Heights
09.2021 - 02.2022
- Collaborated with team members to manage the physical loading, unloading, and sorting of packages, ensuring swift and accurate delivery.
- Engaged with colleagues to drive collective efforts towards meeting daily operational goals.
- Operated hand scanners for precise inventory tracking and handled pallet jacks along with other material handling equipment to ensure smooth logistics.
- Facilitated timely delivery of packages by effectively managing the lifting, lowering, sliding, and carrying of items weighing up to 70 pounds.
Education
Associate Of Arts/Bachelor’s - Game Development
Full Sail University
Winter Park, FL05-2028
Diploma - General Studies
Berea-Midpark High School
Berea, OH05-2017
High School Diploma - Business Professional & Office Technology
Polaris Career Center
Middleburg Heights, OH05-2017
Skills
- Communication
- Teamwork
- Critical thinking
- Time management
- Adaptability
- Project Management
- Work Ethic
- Problem-Solving
- Microsoft Office
- Administrative
- Computer Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteSalary Range
$6/yr - $60000/yrTimeline
Customer Support Specialist
American Greetings
10.2025 - 01.2026
Mail Carrier
United States Postal Service
07.2023 - 04.2025
Package Handler
United Parcel Service
09.2021 - 02.2022
Assistant Manager
Roses Discount Store
06.2017 - Current
Associate Of Arts/Bachelor’s - Game Development
Full Sail University
Diploma - General Studies
Berea-Midpark High School
High School Diploma - Business Professional & Office Technology
Polaris Career Center