Jewanda Parker
Summary
Detail-oriented teller with expertise in transaction processing, customer relationship management, and compliance verification. Ready to enhance client satisfaction through effective communication and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Teller
Planters Bank & Trust
Greenville
04.2020 - 07.2025
- Processed customer transactions accurately and efficiently.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Balanced cash drawers on a daily basis.
- Assisted customers with account inquiries and service needs.
- Answered customer inquiries regarding bank products and services.
- Promoted bank products and services, contributing to increased customer satisfaction and retention.
- Explained account information to customers in detail.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
- Identified and reported fraudulent activity or suspicious behavior, ensuring compliance and security.
- Ensured compliance with banking regulations and security protocols.
- Handled customer complaints with professionalism and empathy.
- Collaborated with team members to streamline workflow processes, enhancing overall service delivery.
- Provided training support to new tellers on procedures and systems.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Processed wire transfers for customers both domestically and internationally.
- Prepared official checks for customer and internal bank needs.
- Followed up on requests from customers in a timely manner.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Customer Service Representative
Title Cash
Greenville
05.2011 - 06.2019
- Provided exceptional service to enhance customer satisfaction and loyalty.
- Assisted customers with inquiries and resolved issues efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong customer relationships, fostering loyalty and facilitating repeat business.
- Maintained detailed records of customer interactions and transactions to support service continuity.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified opportunities for upselling additional products or services based on customer needs.
- Managed cash transactions and maintained accurate financial records.
- Processed loan applications and verified customer information thoroughly.
- Collaborated with team members to ensure smooth daily operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
- Surpassed sales goals through implementation of successful marketing strategies.
- Educated clients on Title Cash services, enhancing their understanding and usage of available options.
Checker
Piccadilly Cafeteria
Greenville
05.2004 - 05.2011
- Processed payments made by credit cards, gift cards, checks or cash accurately and efficiently.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained a neat, organized checkout area by cleaning shelves, counters, bags and equipment throughout shift.
- Managed checkout line efficiently at the store.
- Restocked shelves to maintain product availability.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Answered phone calls to assist customers with questions and orders.
- Handled customer complaints professionally, contributing to positive resolution and retention.
- Delivered customer service to enhance the dining experience and foster repeat business.
- Assisted customers with menu selections and dietary needs.
- Inspected food items for quality and freshness before serving.
- Maintained cleanliness and organization in the dining area.
Education
High School Diploma -
Greenville High School
Greenville,MS05-1998
Some College (No Degree) -
Moorhead Community College
Moorhead,MSSkills
- Transaction processing
- Cash handling
- Cash counting
- Cash drawer balancing
- Banking regulations
- Compliance verification
- Fraud detection
- Customer relationship management
- Sales support
- Customer retention
- Problem solving
- Effective communication
- Interpersonal skills
Timeline
Teller
Planters Bank & Trust
04.2020 - 07.2025
Customer Service Representative
Title Cash
05.2011 - 06.2019
Checker
Piccadilly Cafeteria
05.2004 - 05.2011
High School Diploma -
Greenville High School
Some College (No Degree) -
Moorhead Community College