Jewel Dennis
Cypress,TX
Summary
Experienced Customer Service professional. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. A team player who is attentive to detail and able to work in a face paced environment.
Overview
5
5
years of professional experience
Work History
Plasma Center Technician
Biolife Plasma Services
Houston, TX
03.2023 - Current
- Assist in the collection of plasma donations from donors.
- Monitor donor vitals throughout the donation process, such as temperature, pulse rate, blood pressure.
- Install, operate, maintain, and troubleshoot plasmapheresis machines while ensuring the safety of donors.
Fulfillment Expert
Target
Cypress, TX
10.2020 - 02.2024
- Pick, sort, prep, and pack products safely, efficiently and effectively to deliver convenience and quality for guests
- Wrapped and moved pallets to designated carrier area
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Shift Lead
Dunkin Donuts
Cypress, TX
05.2019 - 09.2020
- Prepare food and drinks, and deliver great and friendly guest experiences
- Completed opening and closing duties to facilitate business operations
- Checked orders for quality and completeness
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Collaborated with team to deliver timely service of items.
Sales Associate
Lids
Cypress, TX
11.2018 - 01.2019
- Achieve daily sales goals by selling and promoting additional products
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Helped customers find specific products, answered questions and offered product advice.
Education
High school diploma or GED -
Cypress Springs High School
Some College (No Degree): Nursing -
Lone Star College Cy-Fair
Skills
- Teamwork and Collaboration
- Pulling and Preparing Orders
- Customer Service
- Attention to Detail
- Punctual and Reliable
- Willing to Learn
- Friendly and Courteous
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Patient Care
Timeline
Plasma Center Technician
Biolife Plasma Services
03.2023 - Current
Fulfillment Expert
Target
10.2020 - 02.2024
Shift Lead
Dunkin Donuts
05.2019 - 09.2020
Sales Associate
Lids
11.2018 - 01.2019
High school diploma or GED -
Cypress Springs High School
Some College (No Degree): Nursing -
Lone Star College Cy-Fair