Jewel Lyttle
Jacksonville
Summary
Results-driven sales and operations leader with a proven record of increasing revenue, improving retention, and leading high-performing teams. Ranked in the top 10% company-wide for client impact and partnership growth. Experienced in contract negotiation, talent development, and operational optimization.
Overview
4
4
years of professional experience
Work History
Senior Director of Educational Resources
ProCare Therapy
Jacksonville
06.2022 - Current
- Increased annual sales revenue by 25% through strategic client acquisition and relationship management.
- Improved client retention by 25% year-over-year by negotiating and executing high-value contracts. Reduced onboarding time by 15% by streamlining hiring processes through ATS (Bullhorn).
- Led cross-functional initiatives, enhancing client satisfaction by 20% for remote and hybrid teams.
- Mentored and trained new team members, contributing to 30% improvement in team performance.
- Achieved promotion within 12 months due to demonstrated leadership and operational excellence.
Area Manager
Amazon
03.2022 - 06.2022
- Led 50-200 associates in outbound operations, achieving 105%+ of performance KPIs through effective team management.
- Increased productivity by 15% and reduced errors by 12% through process improvements.
- Implemented safety initiatives, ensuring strong compliance with operational standards.
Education
Bachelor of Science - Public Relations
University of Florida
08-2021
Skills
- Strategic planning
- Marketing
- Client acquisition
- Sales management
- Client relations
- Relationship management
- Team building
- Human resources management
Leadership And Recognition
- Ranked in the top 10% of account executives company-wide.
- Recognized for fostering a collaborative, high-performance team culture.
- Represented ProCare Therapy at the University of Florida Career Fair to recruit top talent.
Timeline
Senior Director of Educational Resources
ProCare Therapy
06.2022 - Current
Area Manager
Amazon
03.2022 - 06.2022
Bachelor of Science - Public Relations
University of Florida