JEWEL MCDONALD
Chicago,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Application Support Associate
Enova
Chicago
03.2025 - Current
- Provided exceptional customer service, addressing concerns and answering inquiries promptly.
- Developed strong relationships with customers, fostering trust and facilitating effective communication related to payments and account balances.
- Prevented potential revenue loss by identifying duplicate payments or overpayments before finalizing the cash application process.
Patient Service Representative
Chicago Family Health Center
Chicago, IL
06.2023 - 02.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Sales Representative
AT&T
Chicago, IL
06.2022 - 03.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Pharmacy Service Representative
CVScaremark
07.2021 - 01.2022
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Set up and modified patient profiles to include current medications and insurance details
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Education
GED -
Chicago, IL2014
Skills
- Documentation and reporting
- Call center operations
- Answering questions
- Data entry
- Typing 48 wpm
- Problem-solving skills
- Communication skills
- Customer and client relations
- Scheduling
- MS Office proficiency
- Professional communication
- Inbound and Outbound Calling
Timeline
Application Support Associate
Enova
03.2025 - Current
Patient Service Representative
Chicago Family Health Center
06.2023 - 02.2025
Sales Representative
AT&T
06.2022 - 03.2023
Pharmacy Service Representative
CVScaremark
07.2021 - 01.2022