Jewel Montisano
Port Orange,FL
Summary
Enthusiastic individual motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
4
4
years of professional experience
Work History
Patient Care Consultant
Trulieve
04.2020 - 08.2022
- Recommended service improvements to minimize recurring patient issues and complaints.
- Maintained a safe and comfortable environment for patients by adhering to strict cleanliness standards in the clinic area.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maintained strict adherence to all relevant privacy regulations and clinic policies regarding the handling and sharing of sensitive patient information.
- Contributed valuable insights during staff meetings regarding process improvement initiatives aimed at enhancing overall clinic efficiency levels without sacrificing quality of care provided.
- Increased patient retention through compassionate support, effective communication, and prompt resolution of concerns or issues.
- Engaged with patients to provide critical information.
- Streamlined patient check-in processes for increased efficiency and reduced wait times.
- Delivered excellent patient experiences and direct care.
Student Lab Intern
Thomas University
08.2018 - 03.2020
- Facilitated successful completion of projects from concept to launch.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Collected, arranged, and input information into database system.
- Expanded problem-solving abilities via investigating unexpected results or inconsistencies within experiments.
- Participated in research projects by designing and executing experiments.
- Followed method or standard instructions and adhered to internal SOPs to eliminate repeat testing, deviations and investigations.
- Increased research productivity by effectively prioritizing tasks and meeting deadlines under supervision.
- Assisted scientists by collecting and organizing laboratory data.
- Fulfilled lab assistant or specimen processor duties to support work of technicians, technologists and scientists.
- Enhanced laboratory efficiency by meticulously organizing and maintaining lab equipment and supplies.
- Developed technical skills with various laboratory instruments, including spectrophotometers, centrifuges, and pipettes.
Education
Bachelor of Science - Pre-professional Biology
Thomas University
Thomasville, GA05.2020
High School Diploma -
Spruce Creek High School
Port Orange, FL05.2016
Skills
- Patient Safety
- Care Plan Recommendations
- Basic Life Support (CPR and AED)
- HIPAA Compliance
- Proficient in Word, Excel, etc
- Professional Bedside Manner
- Calm and Effective Under Pressure
- Medical Data Collection
- Creative Problem-Solving
- Attention to Detail
- Punctual and Hardworking
- Cross-Functional Teamwork
Timeline
Patient Care Consultant
Trulieve
04.2020 - 08.2022
Student Lab Intern
Thomas University
08.2018 - 03.2020
Bachelor of Science - Pre-professional Biology
Thomas University
High School Diploma -
Spruce Creek High School