Summary
Work History
Education
Skills
Timeline
Generic

Jewel Summer

New Caney,Texas

Summary

Proven customer service professional with a track record of enhancing customer satisfaction at Duncan Donuts through exceptional service and high-quality beverage preparation. Skilled in cash handling and team collaboration, consistently demonstrated patience and empathy, boosting repeat business. Achieved a significant increase in customer satisfaction scores, showcasing a strong work ethic and integrity.

Work History

Cashier-Customer Service

Five Guys
  • Greeted customers entering resturant and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Closed the store.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.

Cashier/Customer Service

Taco Bell

Barista

Duncan Donuts
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Education

High School Diploma - Agriculture

New Caney ISD
New Caney, TX
05.2024

Skills

  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Customer relations
  • Cash register operation

Timeline

Cashier-Customer Service

Five Guys

Cashier/Customer Service

Taco Bell

Barista

Duncan Donuts

High School Diploma - Agriculture

New Caney ISD

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Jewel Summer