Jewel Summers
Washington,DC
Summary
Passionate and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to adhere to policies and procedures and satisfy customer needs. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in managing cabin activities and being a personable representative of the company. Known for best-in-class customer service and top-notch friendliness.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Flight Attendant
PSA Airlines
04.2024 - Current
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Ensured safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
Realtor
Limbird Real Estate Group
10.2023 - Current
- Improved office efficiency by implementing streamlined systems for managing appointments, tracking leads, and organizing paperwork related to property transactions.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Lead Server
Artisan Wood-Fired Kitchen
03.2021 - 08.2023
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Education
High School Diploma -
Rogers Heritage High School
05.2022
Skills
- Flight safety
- FAA Regulations
- Critical Thinking
- Excellent teamwork
- Customer Service
- Food and Beverage Service
- Hospitality service expertise
- Relationship Management
- Professionalism
- Problem-solving abilities
- Client-oriented
- Conflict and Complaint Resolution
- Passenger safety management
- Regulatory Compliance
Certification
- Private Pilot License - Expected in 2024
Timeline
Flight Attendant
PSA Airlines
04.2024 - Current
Realtor
Limbird Real Estate Group
10.2023 - Current
Lead Server
Artisan Wood-Fired Kitchen
03.2021 - 08.2023
High School Diploma -
Rogers Heritage High School