Summary
Overview
Work History
Education
Skills
Timeline
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Jewel Waters

Los Angeles,CA

Summary

Highly motivated and driven associate successful at implementing strategic approaches to drive profitability and sales.

Recognized for performance excellence in operations, customer care, hospitality and conflict resolution Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment.

Overview

12
12
years of professional experience

Work History

Assistant Clinic Manager/Clinic Manager

Skin Luandry
05.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood oral and written directions.
  • Worked successfully with diverse group of associates to accomplish sales goals related to our products and services.
  • Provided excellent service and attention to customers through face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Maintained schedule of team trainings to meet deadlines.
  • Created sales metrics to ensure we are retaining, and maintaining revenue.

Guest Service/ Call Center Agent/Team Lead/Center

European Wax Center
11.2013 - 05.2022
  • Developed great customers service skills with previous and new work experience.
  • Educated guest on the knowledge of waxing and aftercare products sold in center.
  • Assisted General Manager with inventory counts, cash handling.
  • And any in store duties.
  • Ensured my team maintained title of 1 of franchise's highest grossing location in the country with revenue of 2 million.
  • Recruitment, hiring and training of Wax Specialists & administrative staff, and direct oversight of retail operations, supervision of staff, management of sales & inventory, and cultivating relationships with customers and vendors.
  • Managed high-volume inbound calls, effectively resolving customer inquiries and maintaining excellent service standards.
  • Works directly with owners to develop and implement marketing strategies and retail promotional events.
  • Responsible for day-to-day management of all retail operations and sales.
  • In charge of stocking, maintaining, and ordering store supply inventory and retail inventory.

Center Manager

European Wax Center
05.2020 - 06.2021
  • Oversaw the hiring, and onboarding processes to ensure a skilled workforce capable of meeting center goals.
  • Oversaw employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.

Concierge

Barber Surgeons Guild
09.2020 - 03.2021
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date

Cosmetic Coordinator

Juvly Aesthetics
06.2013 - 06.2016
  • Arranged counter offerings and promotional products to create eye-catching displays.
  • Performed consultations for customers, providing skincare tips, modeling brand application and explaining cosmetic techniques.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Provided information to customers on upcoming promotions, activities and events.
  • Distributed treatment and procedural information to patients.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scheduled and confirmed patient appointments and consultations.

Education

Associate of Arts - Liberal Arts

Borough of Manhattan Community College
New York, NY
06-2008

Skills

  • Customer focus
  • Staff leadership
  • Highly adaptable
  • Store operations
  • Team management
  • Coaching and mentoring
  • Strong work ethic
  • Cross-selling and Up-selling
  • Effective problem solving
  • Merchandise planning
  • Staffing

Timeline

Assistant Clinic Manager/Clinic Manager

Skin Luandry
05.2022 - Current

Concierge

Barber Surgeons Guild
09.2020 - 03.2021

Center Manager

European Wax Center
05.2020 - 06.2021

Guest Service/ Call Center Agent/Team Lead/Center

European Wax Center
11.2013 - 05.2022

Cosmetic Coordinator

Juvly Aesthetics
06.2013 - 06.2016

Associate of Arts - Liberal Arts

Borough of Manhattan Community College

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Jewel Waters