Lauren Wittman
CHESTERFIELD,MI
Summary
Dynamic customer service professional with a proven track record at Huntington National Bank, excelling in relationship building and active listening. Adept at utilizing CRM software to enhance client satisfaction and loyalty. Recognized for exceeding service standards and effectively managing high-stress situations while maintaining a strong focus on customer needs.
Overview
21
21
years of professional experience
Work History
CSR /Clinic Service Representative
Henry Ford Hospital
12.2022 - Current
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Able to work under high stress situations.
- Comfortable with computers and learning new software.
- Superior customer service skills.
- 50/60 WPM
CEB / Customer Experience Banker
Huntington National Bank
07.2016 - 10.2022
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Bartender
Level Two Bar & Rooftop
07.2015 - 04.2016
Bartender
Wintergarden Tavern
02.2007 - 07.2015
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Receptionist
Performance Floor Coating
10.2006 - 01.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Cleaning Personal
Kim's Cleaning Services
02.2005 - 03.2006
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
GED -
Riverside Academy
Mount Clemens, MICertificate of Completion -
Gallery College of Beauty
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Active listening
- Customer service
- Relationship building
- Computer proficiency
- Scheduling
- Prioritization
- Follow-up skills
- Filing
- Professional telephone demeanor
- Critical thinking
- Conflict resolution
- Payment processing
- Problem resolution
- Dispute resolution
- Product knowledge
- Client relations
- De-escalation techniques
Timeline
CSR /Clinic Service Representative
Henry Ford Hospital
12.2022 - Current
CEB / Customer Experience Banker
Huntington National Bank
07.2016 - 10.2022
Bartender
Level Two Bar & Rooftop
07.2015 - 04.2016
Bartender
Wintergarden Tavern
02.2007 - 07.2015
Receptionist
Performance Floor Coating
10.2006 - 01.2008
Cleaning Personal
Kim's Cleaning Services
02.2005 - 03.2006
GED -
Riverside Academy
Certificate of Completion -
Gallery College of Beauty
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