Jewel Young
Steubenville,OH
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful at handling task of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Server
Buffalo Wild Wings
Pittsburgh, PA
06.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Barista
HMSHost
Pittsburgh, PA
03.2022 - 01.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Ground beans for espresso shots according to individual customer specifications.
- Monitored inventory levels of supplies and restocked when necessary.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Created promotional displays for advertising special events or promotions at the cafe.
Advanced Technical Support Representative
AT&T
Remote, OH
01.2020 - 12.2022
- Assisted customers with technical inquiries regarding software, hardware and networking issues over the phone and via email.
- Provided solutions to customer problems based on in-depth product knowledge.
- Managed a high volume of incoming calls from customers and provided prompt resolutions to their inquiries.
- Researched, diagnosed, troubleshot and identified solutions to resolve customer issues.
- Monitored service tickets created by customers through the ticketing system.
- Created detailed reports on customer inquiries and resolutions for management review.
- Documented all conversations with customers in CRM system for future reference purposes.
- Attended weekly meetings with other technical support representatives in order to discuss best practices.
Education
High School Diploma -
Indian Creek High School
Wintersville, OH05-2014
Lorain CountyJVS/Adult Career Center
Oberlin, OHSkills
- Guest Engagement
- Daily specials memorization
- Team member support
- Transaction Processing Expertise
- Relationship Management
- Professional Appearance
- Regulatory Compliance
- Customer Engagement Strategies
Affiliations
- painting
- creating custom tshirts
- reading
Languages
English
Professional
References
References available upon request.
Timeline
Server
Buffalo Wild Wings
06.2024 - Current
Barista
HMSHost
03.2022 - 01.2023
Advanced Technical Support Representative
AT&T
01.2020 - 12.2022
High School Diploma -
Indian Creek High School
Lorain CountyJVS/Adult Career Center