Enthusiastic member service professional with expertise in relationship building and problem-solving. Known for delivering exceptional customer experiences and fostering team collaboration to drive satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Costco
Manteca, CA
08.2024 - 04.2026
Provided exceptional customer service by addressing member inquiries and resolving issues efficiently.
Assisted in maintaining product knowledge to promote sales and enhance member experience.
Processed transactions accurately using point-of-sale systems, ensuring timely service delivery.
Collaborated with team members to ensure a clean, organized, and safe shopping environment.
Educated members on membership benefits, encouraging retention and satisfaction.
Lifeguard
Great Wolf Lodge
Manteca, CA
01.2024 - 07.2024
Monitored pool activities to ensure guest safety and adherence to facility rules.
Provided emergency response and first aid support during aquatic incidents.
Conducted regular safety drills, enhancing team preparedness and response time.
Assisted in training new lifeguards on operational protocols and emergency procedures.
Engaged with guests to promote water safety practices and enhance overall satisfaction.
Team Member
Jamba Juice
Murrieta, CA
02.2023 - 11.2023
Prepared smoothies and food items according to standardized recipes, ensuring quality and consistency.
Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Operated blending and juicing equipment safely while maintaining cleanliness in work areas.
Assisted in inventory management by restocking supplies and monitoring product freshness.
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Sales Associate
Five Below
Temecula, CA
03.2022 - 01.2023
Assisted customers in product selection, providing tailored recommendations to enhance shopping experience.
Maintained organized merchandise displays, ensuring compliance with company standards and visual guidelines.
Processed transactions accurately using point-of-sale systems, contributing to efficient checkout operations.
Collaborated with team members to achieve sales goals through effective communication and teamwork.
Trained new associates on standard operating procedures and customer service best practices for improved performance.