Open To Work
Jewelee Green
Rio Communities,NM
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
12
12
years of professional experience
Work History
Client Fulfillment Specialist
Rinchem Company
Albuquerque
10.2023 - 06.2025
- Responsible for overseeing the fulfillment of client orders and providing exceptional customer service.
- Collaborate with internal teams, such as warehousing and transportation, to coordinate the timely delivery of products.
- Build and maintain strong relationships with our clients acting as the main point of contact for order-related inquiries, updates, and issue resolution.
- Cross-train in multiple departments to provide backup when needed.
Case Manager
Giving Home Healthcare
Albuquerque
08.2019 - 01.2020
- Variety of tasks such as reviewing charts for concerns, making patient visits, attending doctor's appointments, coordinating Durable Medical Equipment (DME), training of field nurses and home health aides on company policy and procedures, preparing correspondences with physicians, and work side by side with other case managers to ensure coordination of care is meeting the needs of the patients.
- Work with each individual case to manage goals towards the prescribed plan of care.
- Articulate medical writer, communicator, problem solver, multi-tasker, and proficient on the computer.
Senior Payroll Specialist
Paychex Inc.
Albuquerque
05.2018 - 08.2019
- Contacts and assists clients with payroll input; verifies totals and resolves client issues.
- Contacts clients daily according to set schedules in order to obtain payroll data, including salary adjustments, special payments, tax allocations, and employee deductions or adjustments.
- Provides quality client service to maintain a high rate of client retention.
- Maintains knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with our clients.
- Correspond with federal, state, and local tax agencies on behalf of clients.
Branch Manager
New Mexico Title Loans Inc.
Los Lunas
10.2013 - 04.2018
- Produce consistent customer and financial growth through effective lending and sales practices, with an emphasis on customer service satisfaction.
- Achieves financial results to plan through the proper execution of company policies and procedures.
- Complies with all local, state, and federal laws and regulations.
- Assists in administrative and collections activities as required.
Education
High School Diploma -
Los Lunas High School
Los Lunas, NMSkills
Customer education
Highest quality customer service
Multitasking
People management
Problem solving skills
Product knowledge development
Teambuilding Skills
Client management
Order fulfillment
Inventory tracking
Product knowledge
Data entry
Cross-department collaboration
Time management
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridTimeline
Client Fulfillment Specialist
Rinchem Company
10.2023 - 06.2025
Case Manager
Giving Home Healthcare
08.2019 - 01.2020
Senior Payroll Specialist
Paychex Inc.
05.2018 - 08.2019
Branch Manager
New Mexico Title Loans Inc.
10.2013 - 04.2018
High School Diploma -
Los Lunas High School