William Shane Watson
Kansas City,MO
Summary
Highly-motivated industry employee with outstanding desire to take on new challenges to learn and grow my dream career path. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively within a team dynamic as well as unsupervised while efficiently mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Budtender/Fulfillment Specialist
HomeState Dispensary
Kansas City, MO
11.2023 - 02.2024
- Perform various administrative tasks including phone and email coordination, sales tracking, customer profile management and customer order completion.
- Assist consumers in product selection based on treatment plans and availability.
- Ensure the consistent delivery of an exceptional customer service experience.
- Educate customers and fellow team members on product attributes and usage.
- Assist in maintaining a safe, clean and organized dispensary environment.
- Perform and ensure all customer safety policies, product-handling procedures and professional ethics expectations are in compliance with both state regulation and high personal standard.
- Perform and ensure all sales transactions are entered in point-of-sale and inventory management systems in compliance with state regulations.
- Maintain consistent knowledge of new and existing products via vendor training, documentation, pharmacist training and senior sales consultants.
- Assist in creating customer profiles and establish on-going customer relationships to better aid in future sales and service opportunities.
Logistics Specialist
The University of Kansas Health System
Kansas City, MO
11.2021 - 09.2023
- Perform and ensure the highest possible standard for handling and completing urgent material needs for end users.
- Effectively prepare delivery of sensitive products and equipment, ensuring accuracy, efficiency, and strict adherence to safety regulations.
- Unload inbound shipments and stage materials and reconcile items into inventory management system per departmental protocol.
- Build, manage and deploy urgent specialty response carts with accuracy and great care.
- Respond to emergency call orders effectively and with meticulous attention to detail and safety standards.
- Adapt and thrive in a sensitive but fast-paced environment for the integrity of the team and all around welfare of the patients.
Store Associate
Aldi
Kansas City, MO
08.2016 - 01.2020
- Provide customer support and assistance to maintain a positive shopping experience.
- Coordinate with team members to ensure store cleanliness, organization and product rotation meet all safety standards.
- Monitor inventory numbers are within margin expectations and communicate shortages as needed.
Data Entry Specialist
Cargo Largo
Kansas City, MO
08.2016 - 01.2020
- Thoroughly examine all package contents.
- Appraise all shipped products and determine purchase or warehouse stock value.
- Manually unload and process heavy truck items for special accounts and products to be appropriately categorized for later handling.
Warehouse Associate/Delivery Driver
B.A. Electrical Supply
Lee's Summit, MO
08.2014 - 08.2016
- Process customer orders for warehouse pickup.
- Provide outstanding customer service regarding questions and fielded complaints.
- Drove company truck to and from vendors, warehouse and customers.
- Operated forklift to load and unload vendor and customer vehicles.
Education
Master of Cannabis Certification
Cannabis Training University
Online Course08-2023
Skills
- Customer Education
- Customer Service and Support Specialist
- POS System Operation
- Logistics Specialist
- Heavy Machinery Operator
- Inventory Management
- Advanced Computer Systems Specialist
- Quality assurance/Quality control
- Leadership and support
- Fast learner and adapter
- Applied mathematics and writing skills
- Communication and Organization skills
Certification
- Master of Cannabis - 2024
- Cannabis Budtender - 2024
- Cannabis Business Pro - 2024
- Cannabis Cooking Pro - 2024
- Cannabis Dispensary Pro - 2024
- Cannabis Extraction Pro - 2024
- Indoor Marijuana Growing Pro - 2024
- Outdoor Marijuana Growing Pro - 2024
- Medical Marijuana Pro - 2024
- Cannabis 101
Timeline
Budtender/Fulfillment Specialist
HomeState Dispensary
11.2023 - 02.2024
Logistics Specialist
The University of Kansas Health System
11.2021 - 09.2023
Store Associate
Aldi
08.2016 - 01.2020
Data Entry Specialist
Cargo Largo
08.2016 - 01.2020
Warehouse Associate/Delivery Driver
B.A. Electrical Supply
08.2014 - 08.2016
Master of Cannabis Certification
Cannabis Training University
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