Jewell Bennett
REGIONAL OPERATIONS DIRECTOR
Summerville,SC
Summary
Strategic Regional Operations Director with over 10 years of leadership in multi-site healthcare operations and revenue cycle management. Delivered impactful results by building high-performing teams, optimizing financial performance, and executing strategic planning initiatives. Expertise in physician recruiting, contract negotiation, compliance oversight, and EMR system implementation aligns operational strategy with organizational goals.
Overview
11
11
years of professional experience
11
11
Certifications
Work History
Regional Operations Director
Vascular and Vein Center / StrideCare
09.2025 - Current
- Direct multi-site operational performance across a regional network of vascular and vein care centers, providing strategic oversight to 8 managers and 100+ employees
- Architect and execute regional operational strategies focused on efficiency improvement, revenue growth, and patient experience excellence
- Drive accountability across all sites through structured KPI tracking, performance reviews, and leadership coaching
- Ensure full compliance with organizational policies, industry standards, and applicable regulatory requirements
- Oversee payroll administration, timesheets, and PTO management for all regional staff
- Cultivate and sustain strategic relationships with vendors, physicians, and key external stakeholders
- Direct involvement in workforce scheduling, nursing staff allocation, and staffing operations across multiple locations
- Managed centralized staffing operations across multiple ambulatory surgery centers (ASCs), office-based labs (OBLs), and procedure offices. Coordinated real-time scheduling and coverage for RNs, anesthesia staff, and providers across several clinical locations.
- Oversaw staffing assignments to support procedural volume, operational efficiency, and patient care needs.
- Managed staffing coverage, scheduling, and resource allocation for approximately 15-20 staff members.
- Personally managed callouts and staffing coverage for several offices, while partnering with managers at other locations to address local staffing needs. Worked in environments with day-only schedules. Supported real-time staffing adjustments as needed to maintain coverage across multiple offices.
Regional Practice Director
Vein Guys
Augusta, MI
12.2020 - 01.2026
- Spearheaded multi-site operations across a 4-state territory, encompassing clinical site management, business development, and workforce strategy
- Led physician recruiting initiatives for existing and expansion locations, ensuring adequate clinical staffing to support organizational growth
- Negotiated and renegotiated vendor contracts to drive cost efficiency and strengthen service delivery
- Maintained full oversight of accounts receivable and payable functions, as well as physician and staff payroll processing
- Executed community engagement programs including vein screening events and physician lunch-and-learns to grow patient volume
- Managed end-to-end new market launches, establishing compliant, fully operational clinic locations across multiple states
- Directed staff onboarding, competency development, and performance management to ensure high-functioning teams at every site
- Developed and oversaw departmental budgets, ensuring resource allocation aligned with strategic priorities and cost-efficiency targets
- Delivered regular operational performance reporting to senior leadership, informing data-driven decision-making
- Personally managed call-outs and staffing coverage for several offices, while partnering with managers at other locations to address local staffing needs. Worked in environments with day-only schedules. Supported real-time staffing adjustments as needed to maintain coverage across multiple offices.
Practice Administrator
Capitol Urology
09.2019 - 12.2020
- Administered all operational facets of a urology practice, with full oversight of accounts receivable, patient flow optimization, and staff recruitment, hiring, and onboarding
- Performed month-end financial reporting and maintained all employee files, credentials, and compliance documentation
- Facilitated successful implementation and training of new software and technology systems across the practice
- Managed payroll, payroll taxes, 401(k) administration, employee health insurance, timesheets, and PTO
- Reduced patient no-show rates by designing and deploying a proactive appointment reminder protocol
- Developed new ordering and administrative procedures that enhanced workflow consistency and reduced operational redundancy
Finance & Billing Manager / Practice Administrator
South Carolina Medical Endoscopy (ASC)
07.2018 - 10.2019
- Coordinated financial billing and collections functions for ambulatory surgical center, ensuring effective management of scheduling, credentialing, and accounts receivable.
- Spearheaded transformational A/R reduction from $500K to $97K within 4 months through targeted process enhancements and disciplined collections management.
- Managed credentialing for eight providers including physicians, CRNAs, and clinical personnel
- Supervised daily accounts payable and receivable, ensuring accuracy and timely processing. Collaborated with practice administrator to execute cost-reduction initiatives.
- Managed centralized staffing operations for multiple ambulatory surgery centers and office-based labs. Coordinated real-time scheduling and coverage for RNs and anesthesia providers across clinical locations.
- Oversaw staffing assignments to support procedural volume, operational efficiency, and patient care needs.
- Ensured appropriate staffing coverage for pre-op and PACU based on daily patient volume, procedure schedules, and care needs. Managed staffing levels in the ASC setting to align with patient flow, procedural census, and safe clinical coverage requirements for pre-op and PACU.
- Led financial operations to ensure compliance with healthcare regulations and enhance billing accuracy.
- Streamlined billing procedures by implementing automated systems, resulting in improved cash flow management.
- Managed vendor relationships to negotiate favorable terms, optimizing operational costs and service delivery.
- Developed and executed training programs for staff on billing practices, promoting compliance and accuracy.
- Oversaw budget preparation and monitoring, ensuring alignment with organizational goals and financial sustainability.
- Streamlined billing processes, enhancing revenue cycle efficiency and reducing outstanding claims.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Conducted performance reviews and implemented improvement plans.
- Mentored junior staff in billing procedures, fostering a culture of accuracy and continuous improvement.
Office Manager
Computer Zone (Medical Billing Company)
02.2015 - 01.2019
- Managed all day-to-day office operations including scheduling, correspondence, A/P and A/R, reporting, and onsite clinic coordination
- Maintained key client accounts while driving collections performance and account service quality
- Designed and implemented administrative and procedural improvements that reduced redundancy and improved efficiency
- Coordinated special events, fundraising initiatives, and engaged insurance companies on unpaid claims
Education
Bachelor of Science - Healthcare Administration
Colorado Christian University
Colorado Springs, COAssociate of Science - Business Management
Fayetteville Community College
Fayetteville, NCSkills
- EMR/EHR systems
- Financial & Business Tools: Microsoft Office 365, QuickBooks, Power BI, EFT, ERA, EOS
- Operational oversight
- Multi-site management
- KPI tracking
- Administrative management
Regulatory compliance
Certification
BLS Certification (2026)
Timeline
Regional Operations Director
Vascular and Vein Center / StrideCare
09.2025 - Current
Regional Practice Director
Vein Guys
12.2020 - 01.2026
Practice Administrator
Capitol Urology
09.2019 - 12.2020
Finance & Billing Manager / Practice Administrator
South Carolina Medical Endoscopy (ASC)
07.2018 - 10.2019
Office Manager
Computer Zone (Medical Billing Company)
02.2015 - 01.2019
Associate of Science - Business Management
Fayetteville Community College
Bachelor of Science - Healthcare Administration
Colorado Christian University