Summary
Overview
Work History
Education
Skills
Timeline
Generic

JEWELL GIBSON

San Antonio,United States

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

Service Account Manager Associate

UnitedHealthcare
San Antonio, TX
08.2007 - Current
  • Provides expertise and customer service support to members, customers, and/or providers.
  • Serves as liaison to complex customer base to manage first level response and resolution of escalated issues with external and internal customers.
  • Identify and resolve operational problems using defined processes,expertise, and judgement.
  • Investigates claim and/or customer service issues as identified and communicate resolution to customers.
  • Currently handling escalated issues for 5 assigned states serving 25 plus customers in each state.
  • Works Independently

Customer Care Representative

UnitedHealthcare
San Antonio, TX
05.2000 - 07.2007
  • Answering 50-100 plus incoming phone calls from customers and providers identifying needs of caller.
  • Asking appropriate questions and listening actively to identify specific questions or issues while documenting required information in computer systems.
  • Reviewing and researching incoming dental claims from members and providers by navigating multiple computer systems.
  • Ensure that proper benefits are applied to each claim by using appropriate processes and procedures.

Education

Sociology

St Phillips College
San Antonio, TX

High School Diploma -

Theodore Roosevelt
San Antonio, TX
06.1991

Skills

  • Claims Information Gathering
  • Time Management
  • Customer Service
  • Data Entry 35 words per min and 10-Key by touch

Personal Strengths:

  • Self starter and self motivated
  • Easily adapts to new situations
  • Communicates effectively with people

Timeline

Service Account Manager Associate

UnitedHealthcare
08.2007 - Current

Customer Care Representative

UnitedHealthcare
05.2000 - 07.2007

Sociology

St Phillips College

High School Diploma -

Theodore Roosevelt

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