Jewelle Casas
Houston,TX
Summary
Dynamic educator with a proven track record, excelling in coaching and mentoring. Enhanced student engagement through innovative lesson plans and effective classroom management. Skilled in call monitoring and quality assurance, fostering a collaborative environment that motivates staff and drives operational success.
Overview
2026
2026
years of professional experience
Work History
Sales Agent
AT&T Store
2024 - 2025
- Developed and maintained strong client relationships to drive customer satisfaction.
- Executed sales strategies to meet and exceed monthly targets consistently.
- Analyzed market trends to identify new business opportunities and competitive advantages.
- Collaborated with cross-functional teams to enhance product offerings and service delivery.
- Trained and mentored junior sales agents to improve team performance and engagement.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
Hotel Front Desk Clerk
Hilton
2022 - 2024
- Managed guest check-in and check-out processes, ensuring efficient service delivery.
- Resolved guest inquiries and complaints, enhancing overall customer satisfaction.
- Coordinated room assignments based on availability and guest preferences.
- Maintained accurate records of reservations and billing information using property management systems.
- Trained new front desk staff on operational procedures and customer service protocols.
- Implemented process improvements to streamline front desk operations, reducing wait times for guests.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arrivals.
- Collected room deposits, fees, and payments.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Receptionist
Generator Services
2021 - 2022
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Answered multi-line phone system, routing calls to appropriate departments efficiently.
- Maintained accurate records of incoming and outgoing correspondence for tracking purposes.
Cashier Team Lead
Kroger
2021 - 2021
- Assisted customers with product inquiries and service issues, ensuring a positive experience.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Collaborated with team members to identify sales opportunities and upsell products effectively.
- Provided feedback on customer preferences to enhance product offerings and service delivery.
Family Nanny
Family Business
2020 - 2021
- Supervised daily activities and schedules for children, ensuring safety and engagement.
- Developed educational activities tailored to children's ages and interests, promoting learning through play.
- Coordinated transportation to extracurricular activities, managing time efficiently to meet family needs.
- Implemented healthy meal planning and preparation, accommodating dietary restrictions while encouraging balanced nutrition.
- Established effective communication with parents regarding children's progress and behavioral development, fostering trust and collaboration.
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
Front desk
UPS Customer Center
2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Administration - Teaching
UHD
Houston05.2023
Skills
Call monitoring
Timeline
Bachelor of Administration - Teaching
UHD
Sales Agent
AT&T Store
2024 - 2025
Hotel Front Desk Clerk
Hilton
2022 - 2024
Receptionist
Generator Services
2021 - 2022
Cashier Team Lead
Kroger
2021 - 2021
Family Nanny
Family Business
2020 - 2021
Front desk
UPS Customer Center
2025 - Current