Jewelrean Hall
Oklahoma City
Summary
Results-driven retail operations leader with 12+ years of experience at Whole Foods Market, currently serving as an Associate Store Team Leader in Oklahoma City. Known for quickly stabilizing teams and improving performance through strong execution, food safety leadership, and team development. Recently led multiple departments from red to green on execution scorecards, achieved two single-digit Steritech audits, and improved store shrink by 30%. Recognized as MW ASTL of the Quarter and winner of a regional merchandising contest. A people-first leader who combines high standards with empathy, focused on developing future leaders, strengthening culture, and driving sustainable operational excellence.
Overview
13
13
years of professional experience
Work History
Associate Store Team Leader
Whole Foods Market OKC
01.2025 - Current
- Helped bring Prepared Foods from Red to Green on Execution Scorecard in 3 months.
- Aided the development of Prepared Foods Team Leader to CDASTL phase 1 graduate
- Seafood team elevated from multiple consecutive Red execution scorecards to now consecutive Greens within 3 months of taking point.
- Won MW ASTL of the Quarter
- Won Q1 MW merchandising contest
- As food Safety point received no Yellow or Red Steritech audits in my time as ASTL
- Recorded 2 single digit Steritech Audits
- Improved Shrink in the store by 30%
Associate Store Team Leader
Whole Foods Market Roosevelt Square
07.2024 - 01.2025
- Led team in achieving operational excellence through effective scheduling and workflow management.
- Enhanced customer experience by implementing feedback systems and training staff on service standards.
- Managed inventory control processes to minimize shrink and ensure product availability.
- Won Q3 merchandising contest for CW
Customer Service Team Leader
Whole Foods Market Lamar
08.2023 - 07.2024
- Led team in delivering exceptional customer service and resolving complex inquiries.
- Took point of Food Safety in the Store as a Team Leader
- Improved 90 Day retention from 30% to 68% in the store as a TL
- Served as a "buddy" to new TL's in the store aiding their onboarding process.
- Developed training programs to enhance staff performance and improve service quality.
- Implemented process improvements to streamline operations and reduce response times.
- Monitored team performance metrics to ensure consistency in service delivery standards.
Bakery Team Leader
Whole Foods Market
10.2021 - 08.2023
- Supervised daily operations of bakery department, ensuring product quality and compliance with health standards.
- Trained and mentored team members on baking techniques and customer service best practices.
- Implemented inventory management processes, optimizing stock levels and reducing waste.
- Coordinated production schedules to meet customer demand while maintaining operational efficiency.
- Achieved Store Process Certification.
Customer Service Supervisor
Whole Foods Market
08.2019 - 10.2020
- Supervised customer service team, ensuring adherence to company standards and policies.
- Trained new staff on customer engagement techniques and product knowledge.
- Resolved complex customer issues, enhancing satisfaction and loyalty.
- Implemented process improvements to streamline operations and reduce wait times.
Meat Team Member
Whole Foods Market
07.2015 - 08.2019
- Assisted in meat preparation, ensuring adherence to safety and quality standards.
- Operated and maintained meat cutting tools to enhance operational efficiency.
- Collaborated with team members to restock inventory and display products attractively.
- Ensured compliance with health regulations while handling all meat products.
Cashier
Whole Foods Market
06.2013 - 07.2015
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted with inventory management to ensure product availability and freshness.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
Skills
- Effective communication
- Relationship building
- Organization
- Merchandising
- High Emotional Intelligence
- Driving Execution
- Inspiring excellence
Timeline
Associate Store Team Leader
Whole Foods Market OKC
01.2025 - Current
Associate Store Team Leader
Whole Foods Market Roosevelt Square
07.2024 - 01.2025
Customer Service Team Leader
Whole Foods Market Lamar
08.2023 - 07.2024
Bakery Team Leader
Whole Foods Market
10.2021 - 08.2023
Customer Service Supervisor
Whole Foods Market
08.2019 - 10.2020
Meat Team Member
Whole Foods Market
07.2015 - 08.2019
Cashier
Whole Foods Market
06.2013 - 07.2015