Jewels Valdez
Chula Vista
Summary
Dynamic and results-driven Medical Assistant with a proven track record at Acuity Eye Group, excelling in customer service and conflict resolution. Skilled in cashier transactions and inventory management, I consistently enhance service efficiency while maintaining high standards. Adaptable and proactive, I thrive in fast-paced environments, ensuring optimal customer satisfaction.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Acuity Eye Group
10.2023 - Current
- Assisted in training new staff on best practices for customer interaction and resolution strategies.
- Facilitated conflict resolution by employing active listening techniques and negotiation skills.
- Assisted customers by answering questions and responding to inquiries.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Taken payments via credit card, cash and over the phone/cashier experience.
- Ability to adapt to change and work flow.
Crew Member Cook and Cashier
Panera Bread
06.2019 - 11.2020
- Prepared and cooked menu items according to Panera's quality and presentation standards.
- Maintained cleanliness and organization of kitchen workstations to ensure compliance with health regulations.
- Collaborated with team members to optimize workflow during peak service hours, enhancing overall efficiency.
- Assisted in inventory management by monitoring stock levels and communicating needs to supervisors.
- Developed new strategies for time management during busy shifts, improving service speed without sacrificing quality.
Education
High School Diploma -
Eastlake High School
Chula Vista, CA06-2019
Skills
- Cashier/Transaction services
- Assisting customers in any way they need and answering questions regarding merchandise
- Stocking merchandise material
- Answering customer phone calls and resolving customer concerns
- Imputing coupon codes and redeeming customer rewards
- Selling and activating gift cards
- Cleaning and organizing merchandise as needed
Timeline
Medical Assistant
Acuity Eye Group
10.2023 - Current
Crew Member Cook and Cashier
Panera Bread
06.2019 - 11.2020
High School Diploma -
Eastlake High School